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Custom Color Set
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66,637 Verified Client Reviews |
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How do I start over with a completely different color?I want to start completely over, but you all won't let me. New color nothing like what I had before. How do I do this??!!! I am very frustrated. I canceled your service because of this before. 1 of 1 people found this review helpful. Did you? |
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Sadly not working.I have not managed to get across to the colour specialist what I wanted, this now the 2nd time its has gone wrong, I have got a colour that is so dark my hair is like Katy Perry's. I wished for a soft light brown colour with a touch of copper, I will have to wait and try to fade this awful colour that has no resemblance to what I ordered, it doesn't suit skin tone and it has made me so unhappy I just want to cry, as I was wishing for so much more of this product and won't be using it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFiona - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
OkayIt gave a good colour initially but wore off after only three washes to a sort of khaki colour at the ends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not for meWhile it made my hair shiny and soft the color was not what I had anticipated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color did not lastThe color lasted a week. I followed the instructions and have used the product before however this time it did not last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBillie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
TerribleMy hair started falling out after 2 applications! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartina - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Too ashyThe product made my hair shiny, but the color was very ashy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Burgundy HairIt didnt really have the purple I was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharla - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair looks the sameAlthough I do like how the dye made my hair feel, the color is not what I expected. It looks almost just like it did before. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. We look forward to crafting your reformulation. |
ESalon ColorThe color was OK. I think had I set my natural color at Dark Blonde the results would have been better. There was not enough of the solution to cover all of my hair. My hair is very thick. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |