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Custom Color Set
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66,637 Verified Client Reviews |
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I am not happy with the color after a couple of weeksThe color seems very artificial and is not staying true very long. I have been coloring my hair for many years, using over the counter color. This is fading faster and the color is brassy. I will go back to my old over the counter brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color was not as vibrant as I wantedI was looking for a true plum color, but after my second time using these products, the color was still more of a really dark brown with a bit of reddish highlights. I had added a toner to my package, but this just made the color even darker. It needed to have more violet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBillie - We’re sorry that your hair color did not come out how you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color was dark and instructions were wrong.I wanted to color only the ends of my hair and not the roots. The instructions were for coloring roots only. Color also turned out much darker than I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We're sorry to hear that the color didn't turn out as expected. For the best results on highlighted hair, we recommend not applying the color to the ends as it will likely damage the highlights you already have. We are happy that per our satisfaction guarantee, we were able to issue your refund to you. We apologize again for any inconvenience! |
Need more color.I love the product. But I change my color, and I really wish that I could have seen more of it. My hair just looks black now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Had a red tintI ask for light ash blond. It was more a strawberry blond. I hated it. I had to put the darker color (dark ash blond) from my July order on my hair to cut the pink tint. I like my hair two tone, light ash on top and dark ash blond on the underlying hair. I was not a happy customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
hair colorcolor was not right 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
The colour didn't show at allMy hair is too thick and dark. The colour didn't show at all. That's why i didn't order for the 2nd time. Please don't send me anymore product. I will return what you sent me, as ive never ordered it. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair colorLoved the color the first time but second time way too dark. I did try to only do the roots with the follow up bottle after last 10 minutes. Don't know if that was the problem or not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the application for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
too expensivetoo expensive for me 0 of 0 people found this review helpful. Did you? |
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Hair colorDidn't produce the color I was expecting. Still too red and brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |