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Custom Color Set
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66,655 Verified Client Reviews |
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I have not usedI recevied the order but have not used it and no longer with to order. I need to be removed from this site. 0 of 0 people found this review helpful. Did you? |
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Dull and too darkThis color was darker than what I wanted and not enough dimension for me. It was very dull. 0 of 0 people found this review helpful. Did you? |
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HAIR FALLOUTSince I have to pick a star to write a review, I went with one. When I colored my hair with your product, at first I was happy. Although, it didnt give me the highlights I need. When it came time to get my next order, I had just had a MASSIVE HAIR LOSS!! I have thin straight hair, but alot of it. Well, I used to! I know hair loss is normal, who doesnt? But I lost 75% of my hair in 2 weeks. I asked my husband if he was giving chemo in my sleep! It was traumatic!! I watched huge chucks of hair go down the drain and my husband had to unclog our shower drain whenever I washed my hair! My hairdresser even commented on the loss. My doctor did alot of tests on me to make sure the loss was not because of something in me not right. Now to say all that, I have ALWAYS been careful with my hair. The ONLY thing I had changed, was my coloring. I have been hiding so no one sees my head. I now have tiny hairs growing in and I get to deal with that. I had to cut my long hair to make it less noticeable. This "savings" on my hair color, has cost me more than ALOT of money now. With medical visits and tests, to my hairdresser, to my emotional freakout, I WILL NOT order again or recommend to even my worst enemy! I have been reading reviews for this product all day and have not seen anyone else comment like mine. Has anyone had hair fallout after using this product? Any lawyers on here? LOOK AT MY PICTURES!!!! 0 of 0 people found this review helpful. Did you? |
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Color didn't cover all grayI followed the directions, left it on a little longer and it did not cover all the gray as I had hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not anywhere close to what I asked for.I asked for light brown with golden tone. Specified no copper. My hair looks the color of a copper penny. This isn't any different than the last 1 before I asked for no copper. I let whoever I talked to know my natural color hair is red. So it pulls the copper. After looking at the paperwork with the mixture, it has a lot of copper. If I get an email address to send a pic of an over the counter color that I have purchased in the past. This is what I was trying to get you guys to come up with. I will also send pic of the color it is after using your solution. I love the color of the OTC. If you can match it great. If not I will go back to using the OTC. It is also only $8 a box and does not damage my hair. 0 of 0 people found this review helpful. Did you? |
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Not HappyColor may have worked well if I had not had to wash my hair 3 times to get all the oil out of it after I colored. What on earth was in it to do that. My hair felt weighted down and the shampoo you provided (& that I bought a bottle of) didn't do a thing to get the grease out after two shampoos. Had to use my Nexium shampoo the 3rd time to feel like my hair was clean. By that time, grey was showing around my hairline. Don't want to do this again and your shampoo & conditioner that I bought might work on short hair that is washed every day, but that is not my case. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi - We’re sorry that your recent hair color left your hair feeling weighed down and difficult to wash out. This feeling is most likely caused by residual color still coating your hair and/or scalp. To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. Please let us know if we can assist you further. |
MessyI really liked the medium blonde color and the condition of my hair afterwards. However, it was so messy to use. The solution ran down my face, and the timing was much longer than my previous hair color. I am going back to my drugstore brand which is cheaper, thicker, and takes less time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLois - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
The coloring is never the sameI'm getting so frustrated, I've never changed the color and every month I'm always surprised at what I get. This month it's dark again, last month I was a blond. Go figure. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - Because you felt our Hair Color didn't provide the consistent results you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Hate this productI have 2 unopened boxes and a 3rd on the eay!! A waste of $75!!! I ask that NO RED tones be used. I am a dark blonde. It had lots of red . I have tried to cancel the product and it just keeps coming!!! CANCEL MY ORDER!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color has changedFirst time I loved it. Second time I decided I needed to double my order. Third time the color seemed much redder. Still like the service and product. I'm just not sure the color is consistent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathi - While we're glad that you're enjoying our product and service, we're sorry you feel the color is inconsistent. We see that your most recent order contained a bottle of Color Enhancing Gloss designed to revive and refresh the red tones on the length of your hair. Moving forward, if the gloss is included with your future orders, you should see the color become more consistent overtime. |