|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Ruined my hairI would give zero stars but that isn't an option. The color was dull and lifeless which I specifically called about and after using it my hair was so dry and damaged. I will never use this product again. Very disappointed in the entire experience 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKirsten - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not as good as it seemed.I loved the color the day that I did it. Every time I wash it, it fades back to almost my pre-color if I don't use the tinted love. I color was next to impossible to get out of hair when I went to wash it. Many of my greys have already lost the color and are showing through. Also the color I got was not solid. My hair has kind of an ombre effect when I was looking for all over color. I stated that I had a lot of grey hair and that it had been more than three months since my last color, so my new growth was close to 4 inches. I personally will not buy through esalon again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngelique - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great QualityThe quality is there however we haven't quite got the coloring right it's too dark for me . I have natural reddish highlights in my hair therefore making it harder for this color to match. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVonn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I got allergyI got allergy 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaxmana - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Custom hair colorI think the color is actually quite good. But, I normally use the temporary color. When I subscribed, I reported that, and ordered the demi-permanent, which was as close as I could see to the color I use that washes out in 28 shampoos. This product is more permanent than that, and while I think this color would be great for my annual permanent color job, it isn't what I want to use for color upkeep the rest of the year. For others who expect a more permanent color, this is as fine a color as I've used, including whatever my stylist uses in her salon. 0 of 0 people found this review helpful. Did you? |
|
Did not notice a difference at allI did exactly what the directions said. Noticed no difference AT ALL. Now I'm trying to cancel this and they make it near to impossible to do so. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBecky - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too darkIt is leaving my hair a darker brown than the red I was wanting. I know red is a difficult one to get right as there is a lot of "oranges" out there, but this is making my hair so dark that it is completely washing out my complexion leaving me pale faced! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Be ColorThe color I ordered was not what came.y hair is PINK. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTina- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
cover grey rootsI have an ombre style hair color... my natural color is medium brown with 40% grey at roots. I color just the roots and then color natural fades to golden color from previous highlights(2 yrs ago). The color sent was a great match but grey roots already showing after 1 week. disappointed...did not last as long as otc Clairol root touch up. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wrong color! Very Dull...no shine at allI want to give this a good review, but I can't. It's one star for being inexpensive, nice packaging, great instructions, but this was a waste of my time. My hair came out the exact same color...and it was alot of work for no change in color. My hair felt horrible afterward. I used the two bottles sent for the first time, (one for roots & one for the rest of my hair), gloves, conditioner, and followed the instructions to a tee. I sent a picture of my before hair, explained what I wanted. One of the Copper options for dark hair. I'm disappointed. I'm not really wanting to change the color, even though it's nice that eSalon will work with you. My hair just felt horrible afterward and wasn't shiny at all! I don't want to go through all that work for disappointment again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPennie- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |