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Custom Color Set
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66,566 Verified Client Reviews |
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Color is good - didn't cover greysI did my roots on Saturday - there are some greys in there but those didn't cover. The color is good overall but I think I'll just stick with L'Oreal. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair colorFirst off there wasn't enough color to do my whole head it only covered half. Second I made note that my hair turns red with color so you have to watch the mix. Well it really turned red so apparently no one took that into consideration when making my color. So for the cost I believe I will just go back to a salon since I have to go have it highlighted anyway to cover some of the red. The one plus was that it did leave my hair real soft and didn't damage it any. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
more time to cover the grayI would like to cover the gray for more time. The product just work one month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlessandra- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
colornot expactit me beacuse that gray is coming fast 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsperanza- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Gummy HairThis was my first time trying this. The color seems okay, but the gunky gummy feeling on my scalp is terrible. I've washed my hair twice since coloring and still gummy. I've cancelled future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wasn't fully satisfiedThe color for roots was different than ends. There was a noticible line. Will give one more chance tho. I did like that there was minimum fade and good grey coverage. Jus want it to be right color next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMistella- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not the right shadeI can tell that the products are high quality and it felt great on my hair but when I washed out the product the color was much darker than I had hoped. There was no dimension to it or even a hint of the 'mahogany' that the color stated - it might have been better called 'darkest black'. Some of my hair has been colored before but even in the roots it was much too dark. I waited the time shown on my instructions but maybe I should have waited half the time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
ReviewI loved the colour but started to fade by wash 2 the colour is now completely gone after just 2 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Grey coverageWe still can't get my color correct. The medium brown turns out too light due to grey coverage being insufficient. Very frustrating 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaphanie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Covered greys for less than two weeksWashed out with color safe shampoo. Matched my natural color really well but disappeared like semi permanent color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |