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Custom Color Set
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66,566 Verified Client Reviews |
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love the color but not as happy with grey coveragethe color is beautiful and just what I wanted but the coverage for my grey was not as good as when I get professionally done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Inbetween colorStill looking for an accurate color that is a dark brown color (not black) that doesn't look like a medium golden brown over gray. Starting to feel like that will never happen. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not so happyI have been using this product for a year. The last three times it has not completely coveref my gray. I thought at first i was missing those areas so i had my daughter help me still not all covered this time my husband did it and my hair was saturated even left on 5 minutes longer. Guess what not totally covered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re sorry that your hair color did not provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. . Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Don't likeThis is my first order. And I'm not happy with my color 7.04. I thought it would on the blonde/brown side of color. I had blonde highlights with a aurburn color. I wanted an auburn which in my mind is a reddish brown and on my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJanis - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
WowStill full of gray and roots onky is black.... how do I cancel ?? 0 of 0 people found this review helpful. Did you? |
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Cancel and refundPlease cancel order 417839 0 of 0 people found this review helpful. Did you? |
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awfulI don't ever want to use this product again 0 of 0 people found this review helpful. Did you? |
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Custom Hair ColorThe color was darker this past time and I don't like it as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJettie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
They just can't seem to get it right...I've tried to work with the colorists to get the color I want and they never seem to get it right. Oh well, back to the salon I go. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- We’re sorry that your hair color wasn't what you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not worth the moneyKeep sending wrong color. Colorist not listening to request. Waste of mobet 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |