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Custom Color Set
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66,566 Verified Client Reviews |
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Greasy HairThis product overproceesed on my hair. Many areas that feel extremely greasy. Running back to my colorist with tail between my legs. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
*2nd review, same as the first, very disappointed*I have colored red hair. I have naturally brown hair. When my roots grow in, they are dark, brown. I keep being sent root color that is basically BROWN. WHY? I am trying to cover the roots and make my whole head red, not have darker roots. Second formulation that you sent is almost the same as the first. Will probably not reorder. 0 of 0 people found this review helpful. Did you? |
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dull colori havent cared for the hair color, ts pretty dull. ive been pretty distraught because my husband died and should have stopped sooner, now they are shipping another order i dont want. also they are too expensive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherri - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Cancel subscriptionI enjoyed your products but ended up looking like s calico cat with the last coloring of my hair...dark in some spots ...red in others...I colored my hair (it's light brown ) and my boss asked me if I was going for the red head look. Needless to say I was embarrassed. Please cancel my subscription immediately. Thank you, Kelley Panko 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelley - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
DisappointedThe gray coverage areas still didn't darken to the primary color. I had red brown roots and dark brown ends. I had to spend $90 at hair cutter for a color correction. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTawania - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not muchWhy did not covered the gray hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsmeralda- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I am trying to get my wife to try and use your product6993455 SHIP DATE MARCH 24, 2017 CARRIER USPS I am trying to get my wife to try and use your product. Hence I placed the initial order. She has not yet used the product. I was going to find out from you what the shelf life would be. She has not said no to trying the product...... in the meantime you I just got notice that you have shipped another order on 03/24/17. I did not ask for another delivery... I think your product is good and hoping that she might be a customer in the future.. But I definitely do not want this new shipment made on 03/24/17. I would like to return it... If you can't honor this, I am hereby requesting cancellation of my account. Do not send any more of your product. Thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJake - We have reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Hair ColorI loved the box a simplicity of the products coming to my door. Was also really happy with the color I received. I also used the color safe shampoo and conditioner. But, 2 weeks later, color fading almost completely out. Maybe its just my hair.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
very disappoined customerMy last color turned my hair orange and i had a retirement party to go to. i had to go to a salon to have it repaired and it cost me $90. i have already cancelled autoship as i dont know for sure what will happen. i loved my hair color when i started esalon but very disappointed now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeloise - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great colour, strange residueThe final colour looks great, but washing the product out gave me a worry, as it wouldn't wash out at first and collected at the roots, in a grey goo, which needed a lot of washing to get rid of. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |