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Custom Color Set
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66,566 Verified Client Reviews |
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Custom Color for Brown/Auburn HaircolorI liked the box with the instructions and stickers,. The hair color was perfect for a week or two and then the greys began to show as with any color that I can pick up at any retail store!!! So I must say I was not impressed with the color lasting any longer than any other brand of color. I was really not impressed with the highlighting golden....it washed out the color of grey....much too light for my liking!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't wash out easilyI like the idea of the product, the customer service is really great and I'll keep a box for the occasion time I can't get over to the salon. My issue came with the product when it was time to wash it out of my hair. It had a strange plasticizing effect near my scalp and was very difficult to wash out, with several shampoos needed before I felt comfortable. I wondered if I had left it on too long and so I was even more careful with directions and time during my next color cycle. The exact same thing happened. It didn't seem to do any damage but it was alarming and made me slightly distrust the product. I asked a couple professional colorists if this was common with certain types of color and the said no. I also asked for "more red, a little brighter" on my second try but my coworkers said my hair was more brown than normal. The color was nice, just not what I had asked for. I won't be using this on a regular basis like I had planned but for occasional all fill-in it's fine. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re sorry that you were unsatisfied with the coverage of your custom color and made your left your hair feeling gummy Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Did not like color!!! And wish for you to STOP ALL ORDERS unless I write you.PLEASE STOP ALL ORDERS, unless I get in touch with you. Elaine Hall 0 of 0 people found this review helpful. Did you? |
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Will not order again and am requesting a refundI thought I would give e-salon another try. Very big mistake. 1. it did not cover the grey hair well at all. 2. The color caked up on my scalp in area and needed to rewash my hair several times-even then there is still some residue. 3. And most importantly, it cause a lot of excessive hairloss. I was shocked how much hair fell out. I want a refund for this product and will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Horrible color that fades quicklyThis color fades extremely quickly, especially on grays. Save your time and money and buy something else! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMabel- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs |
color and shampooDid not like this product. Limp hair after use and color not as I had asked in original order. I asked for more violet. I use Vidal Sassoon and have for a year and love it. The shampoo is no better. I use Kenra and have for a few years and love it. Cancel my orders and refund my money. Send me a return label if necessary to return whatever 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Do not get sucked in !!Product is ok. They do not let you cancel the plan. No option to get out of them sending next order 0 of 0 people found this review helpful. Did you? |
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Colour disaster!I requested a vivid red colour and now have very BROWN hair. I have coloured my hair red for over 20 years and have never been so disappointed in a product. Custom colour????? Did you actually take any notice of the info I input regarding my preference...? I am sorry but I am just so dissatisfied. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSuzi - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Never made adjustments from last orderNever asked if things were right yet sent out another order. I cancelled any further orders 1 of 1 people found this review helpful. Did you? |
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Just okThe color that was put together is what I expected from the feedback I was given despite trying to communicate that I would need a bit more. The color is too ashy and dull and is about a shade darker than it was previously. Is there a way to correct this on the next set of color? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElspeth - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |