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Custom Color Set
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66,566 Verified Client Reviews |
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Didn't get orderU all sent my package to wrong address I don't live at 227 s property rd New Castle ky 40050 I live at 3560 claxon ridge rd owenton ky 40359 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsConnie- Thank you for sharing your feedback with us. We apologize that you package was shipped to the wrong address. We see that you have contacted us an we have sent you a replacement order at no additional charge to your correct address. We look forward to hearing your feedback in the future. |
DissapointedI have dark brown hair and the color I picked was suppose to help lighten it a bit and give it a nice violet/red hue. Did the strand test and it looked pretty good. So I dyed the rest of my hair today and I'm so disappointed with the color. Definitely doesn't look like the color I chose at all and you wouldn't even know I dyed my hair at all unless I'm out in the sun. Even then there's only a slight color difference. Inside, my hair actually looks darker! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We're sorry to hear you were disappointed with your first order. eSalon's Satisfaction Guarantee ensures that you will love your color, so we've added a credit for one free order to your account that will automatically apply to your next hair color order. We've also forwarded your notes to your colorist, so they can adjust your formula to better suit your needs. Look for our follow-up email for more information! |
To darkI don't like this product. It has turned my hair very very dark which is going to cost me a fortune to have fixed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
sorry did not like this Hair applicationFound the application to be too difficult to remove after application and did not like the colour at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - We’re sorry that you had difficulty removing the color from your hair. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Want to cancel thisThe only thing I like is the color, it doesn't last more than a week, and it leaves a greasy film on my hair for 3 days! I want to cancel this, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your hair felt greasy after your color application and did not provide you with lasting coverage. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Poor customer serviceI tried the product 3 times. Burned my head 3 times and turned my roots orange. When I sent the info to the colorist, I was told I was not applying it correctly, but that they would make some changes with the next shipment. Nothing appeared to change with that shipment. It did not cover all the grays and my grays were showing well prior to the next shipment. I have dyed my hair with home color that lasted longer and colored my hair uniformly at a much cheaper price. I also requested to go lighter and was told that was not possible. I bought a lighter color from Walmart for $8 which lightened my hair with no problems. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoann- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
GreysI follow the directions and your color does not cover my greys, and if it does they come back within the week! I probably will not order again, this isn't the first time this has happened 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Coloring was fine. Color was wrong.The product applied fine and was easy to use, but the final color was too dark. My natural color is a very light Swedish blonde, but even after my communication with the colorist indicating I wanted to go lighter, my final color was darker than what I had. Now I am sadly stuck bronze right before my spring vacation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana - We're so sorry to hear your color was not your perfect match. It looks like one of our representatives has already reached out to you to work with you on sending out a color that will better suit your hair color goals. We look forward to sending you your dream color next time! |
not usedHaven't used it yet. 0 of 0 people found this review helpful. Did you? |
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Made my hair very stickyI really love the color of my hair but I have never had a hair color make my hair feel sticky. I don't know what to do to make it feel soft. I have rinsed it twice and have even used my own conditioner and it still hasn't worked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |