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Custom Color Set
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66,566 Verified Client Reviews |
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I wish more colors to choose fromI thing if you have more color will be great, my hear is darker now than the color I use... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYodna - We wanted to let you know that we make each color custom from pure tones. Wed have literally thousands of different shades that can be adjusted in ways that premade color can't even dream of. Simply contact your custom colorist to have a consultation about the myriad of ways you can change your color! |
Wrong colorI really wanted this to work. The packaging was nice, the product was easy to mix and apply. Unfortunately, it was great on the roots but it got on the end of my hair which is now a light gray color. It was supposed to be a blonde. :( I'm going to contact the company to see what can be done. Hopefully it will work out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience and hope to work with you again soon. |
It was a little to much orange.I would like to cancel my order.I have decided to let my hair grow out it's natural color for now. 0 of 0 people found this review helpful. Did you? |
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The color greatEven though I follow the instructions to the t I still did cover my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBettina- We’re sorry to hear that your hair color order didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not what I expected!I had such high hopes for this! I had heard so many good reviews! But sadly my experience was less than par. I followed the instructions to a T! My roots did not dye completely, I still see somewhat my natural color. The worst part is I have washed my hair TWICE now and it still smells and has an odd texture. I do have to say that the smell was bearable, better than what you get from the store that's for sure!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebeccah - We’re sorry to hear that were unhappy with your hair color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color is good but won't wash outI enjoyed the color, convenience, and items provided but the color just wouldn't wash out of my hair after dying. I scrubbed and scrubbed. Shampooed multiple times and I kept finding more. I also didn't think the quality of the dye block or shampoo or conditioner. I switched to Madison reed and have great color, great kit(even has a cap), no issue with dye washing out and love the dye blocker and shampoo and conditioner. I wanted to love esalon but I should have switched sooner. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that you were unsatisfied with your eSalon experience and the hair color and it was difficult to wash out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Add highlightsNice color but would like so highlights in the color. 0 of 0 people found this review helpful. Did you? |
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DisappointingMy hair doesn't colour very easy but your colour gave me hope but unfortunatly it didnt do any better than any other bottled hair colour. My roots came through within a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We're sorry to hear that your first application didn't provide enough gray coverage. We make each color custom, and we'd be happy to send you a reformulated color that should do the job. We've added a free order credit to your account and sent you an email with more information. |
Revolting colorI chose Dark Blonde (Ash) to color my mostly gray hair. The result was a revolting red brown. I'm so disappointed because I was hoping it would be pretty. Now I'm going to have to hide my hair until the color fades. I rated one star. If I could have chosen less, I would have done so. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJerri - We're sorry that your most recent color order wasn't the color you wanted. Upon reviewing your profile, we see that we have already spoken with you and credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Didn't get orderU all sent my package to wrong address I don't live at 227 s property rd New Castle ky 40050 I live at 3560 claxon ridge rd owenton ky 40359 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsConnie- Thank you for sharing your feedback with us. We apologize that you package was shipped to the wrong address. We see that you have contacted us an we have sent you a replacement order at no additional charge to your correct address. We look forward to hearing your feedback in the future. |