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Custom Color Set
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66,566 Verified Client Reviews |
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color treated hairthe color is not dark blonde as requested it is brown and it doesn't cover the grey hairs as promised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We're sorry to hear your order was too dark and didn't cover your grays. We see that you've already spoken with one of our licensed colorists who has created a new color and formulation to address the issues you had. We hope you love your new formulation! |
Unhappy with my colorI have blonde hair and have tried many of the retail permanent hair colors for blondes and I seem to always get a red tint to my color. The same thing has happened with my trial order. The product seems nice and the instructions are clear, but I just really don't like the red tint to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We apologize that your hair color turned out brassy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
totally wrong colourRead great things about this company. First order dyed my hair a totally different colour, not at all the colour I ordered. Not at all impressed. No personal interaction nobody called to apologise or discuss, poor customer service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn Marie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Did not like itThis color was not what I expected it dried my hair out and didn't do much to my hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria- We’re sorry to hear that your hair color wasn't what you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Too liteLoved the product but, too lite my roots of gray were covered but, too lite 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that your color came out lighter than you expected. We have received your request for a deeper color with the same gray coverage. Your colorist will review your comments and adjust your formulation for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your reformulation! |
Extremely hard to wash out!!!!!!!!!!!!!This product is extremely hard to wash out. Had to wash my hair three times and condition it three times before most of the product was out. Almost had a panic attack with this product. will not purchase this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We’re sorry that you were unsatisfied with your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not GoodI bought March 2, 2017. Waited until today to color my hair. Was excited. Did as the instructions told me. I have grey and some lighter areas that are hard to cover. Washed out the color. Seemed very rough textured and kind of dry. Did the conditioner. Hate it. My roots are brassy tone and not an even color throughout. Some of the ends of my hair is burned... which I have NEVER had that happen. Am not happy and not sure what I am going to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJana - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Good color but.....The color turned out to be better than I thought. I was a little nervous when I saw copper listed in the blend. I was looking for a light brown not red. It is a little reddish, especially in the sun but that's ok. My problem is the smell. Very strong peroxide/ammonia smell. I wasn't lightening my hair so there shouldn't have been any bleach in it. I had a bad migraine for the rest of the night. Not worth the pain. 0 of 0 people found this review helpful. Did you? |
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Great color but didn't lastThe application was easy, color match was great, but the color didn't last more than 2 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We're sorry to hear the color didn't last as long as you were expecting. We'd love to try again, so we've added a credit to your account for a complimentary order to be reformulated for better coverage. Look for our email for more information. |
I wish more colors to choose fromI thing if you have more color will be great, my hear is darker now than the color I use... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYodna - We wanted to let you know that we make each color custom from pure tones. Wed have literally thousands of different shades that can be adjusted in ways that premade color can't even dream of. Simply contact your custom colorist to have a consultation about the myriad of ways you can change your color! |