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Custom Color Set
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66,566 Verified Client Reviews |
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COLOR WAS 180 degrees in the WRONG DIRECTIONThe custom color took my from my my vivacious red to anemic brown. Ugh! Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValarie- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Not satisfiedGot my custom color and was not what I was expecting! Did not cover grey at all! My hair is now two different colors! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodi- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Custom Hair ColorI like the color that I choose but it has lightened up a lot since I did it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDora - Sometimes hair color can fade or lighten based on your exposure to elements in your environment such as sun, water, and the chemicals in your shampoo. As our color is custom formulated each time you order, we can always adjust it lighter or darker based on your preference! |
Not completely satisfiedI followed the instructions. Two days later, the grey on my hairline has begun washing away when I clean my face. It was also very drying of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't know I was signing up for monthly automatic refills..Didn't know I was signing up for monthly automatic refills..Nothing at the time of original purchase notified me that I was going to be automatically refilled monthly. I do not want this automatic renewal and charge monthly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLea- Thank you for your feedback. We apologize for your disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. We work with you again in the future. |
Disappointed :(Unfortunately, the hair color made my hair feel very dry and brittle after using. I was really surprised by this, because I had such high hopes for esalon. I have cancelled my future shipments. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have contacted you for a color reformulation or refund, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Works great- wrong colorThis product was easy to use and worked well. The directions were easy to follow and my hair was left in good condition at the end. I am somewhat disappointed in how dark my roots are. I don't know if I just chose the wrong color to begin with, but I don't think I will use the root color again. I know I can not lighten it up now and will need to wait for it to fade or grow out. 0 of 0 people found this review helpful. Did you? |
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turns dark brown hair ORANGEhow do you sell brown hair dye that comes out orange? nasty cheap product. never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we see that we have reached out to you regarding this matter. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not as good as advertised.I tried to follow the directions as closely as possible. It wasn't as easy as they made it sound. Coloring in sections wouldn't be my first choice of application. Would have been better if they instructed to put it on all at once and work it through with the hands. It covered my gray well at first, but faded out of the gray strands pretty quickly. Not impressed with overall performance. But the price was good just to try it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not qualityNot the quality I expected from all the hype. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |