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Custom Color Set
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66,566 Verified Client Reviews |
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ColorThis color was extremely bad, did not blend correctly. The color was black instead brown or golden. Not a good experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsabel- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
It was not the color I requestedIt was not the color I requested and it did not cover my gray well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorStill looks like alot of red, maybe I have natural red that comes out when I try to use your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service, as you requested. Again, we apologize that you were unsatisfied with your experience. |
I asked you to change my color but you sent me the same color.I asked to change my color but you sent me the same color. I sent a new picture of light blond/beige color and you sent me RED! now my hair is ruined! I want a refund! 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertslinda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
lovely packaging, easy instructionsafter completing the application it looks great but within a few days the grey returns, especially around the temple 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
UnhappyTo pale looked dull on my hair and wasn't very kind to my hair either so I turned off the plan after my first order. I've just received a second one I assume it's the same colour so I am not a 100% satisfied twice and this time I have been charged full price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMAMJ - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
MessyThe hair color runs out of my hair and everywhere during processing. It ruins my clothes and flooring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawna- We apologize you found our color runny. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. We are always here with tip and trick to help the color application |
Product was a disasterProcess involves two stages. The first stage went fine, though the product was a little runny and tended to drip down my neck and face. The second stage was a disaster. The smell of the product was so intense (ammonia-like, not sure what it was) that I was forced to abort the second stage and rinse my hair and flush my eyes and face for about five minutes. Not sure why. The second stage product was also so runny it slid off my hair and splashed around my bathroom, leaving a huge mess. I also had lots of staining on my scalp and skin that wouldn't come off with the stain remover provided. Overall, this was a real disaster. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy- We’re sorry that you were disappointed by your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your returned color. Again, we apologize that you were unsatisfied with your experience. |
Completely wrong colorI have long dark brown/black hair . With Grey roots. Explained in initial order that it was quite awhile since I colored my hair. I was very disappointed in the color result. Grey roots are red and the rest of my hair is dull brown. Did not have enough colorant for my thick full hair. Had better results with miss Clairol darkest brown. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaryn- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Hair colorThe color doesn't stay. I color one day and it looks nice but by the next washing it fades. By the 3rd wash I'm lucky I even look like I colored. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |