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Custom Color Set
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66,566 Verified Client Reviews |
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Not the color I wantedI really liked how the color covered my grays and was easy to apply, but I did not like how the color turned out. I was recommended dark blonde and I specified that I would like it to not have any red tones in it. When I put in on it was very red. I contacted them and told them about the color. The colorist told me that they have formulated a different color that will reduce the brassiness and recommended trying their blonde neutralizer. I will give these products one more chance and hopefully my next color will be better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenne - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Custom hair dyeI was so excited to try this product after seeing loads of positive reviews online! I have given this 1 star because 1. The inside packaging was ok 1. You can't give 0 star rating. I actually started choking when opening the small bottle of colour. It smells REALLY strong of chemicals! This product needs to come with a warning for asthmatics!! Secondly, the product is extremely runny so best to wrap a towel around your shoulders AND sit on a whole load of towels!! The products will run down your neck, shoulders and back whilst it's developing too! I had hoped the product would redeem itself once washed out and my hair blow dried buuuuut..........NO! It almost completely washed out of my hair leaving just some patches at the roots slightly tinged a gingery purple!!!! :O it didn't even properly cover my greys except for turning a few of them a proper bright ginger/strawberry blonde!! I would like to point out though that this was MY experience!! I have seen LOADS of positive reviews and amazing out comes from this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
In tears at horrendous colorfor years i felt if you wanted red it had to come from a salon. After a year of pushing from my cousin, I tried your sight. I even spent money on shampoo, root color etc. My roots where exact color on my natural color. I was promised a red copper. This looks NOTHING like the promise. I am a dark, UGLY brunette. HORRIBLE!!!!! Do NOT believe the site!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebi - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
paid to get exact same color I hadWas supposed to see a change in my hair from my natural hair color and ended up with no result. Exact same hair color as my natural hair color. It's as if I did nothing to my hair..not sure if the colorist gave me a bad color or the colorist should have gone a shade lighter. Was really hopeful for a different result but ended up seeing the exact same thing :-(. Maybe this kind of stuff isn't for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsXochithl - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I wanted to like it...Ordered the Darkest Brown color and now I have jet black hair. Not the look I was going for. I had high hopes the product would work out . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
UntouchableI was very disappointed, I followed the directions explicitly and my hair color didn't change at all. I am not sure why but after being so excited to get your product, It was like I didn't apply any color to my hair at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I asked for Dark Ashe Blonde, no redI colored my hair as directed and now have brown hair with RED high lights. Almost auburn colored hair. I am extremely disappointed and will not order again and not use the extra that was sent. It burned my hair, and it will be a couple months before I can repair this. Dark Ash Blonde, does not have red in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Way too darkMy hair was black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have sent you a complimentary reformulation per the phone conversation with one of our colorists to address your color concerns. We see that you have already cancelled your service. Again, we apologize that you were dissatisfied with your experience. |
Hair colorGenerally my hair color turns out pretty well but this time my roots turned almost black and ashy toned which makes the rest of my hair look horrible. Hoping it fades.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
cancel orderplease cancel all orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy- We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |