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Custom Color Set
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66,566 Verified Client Reviews |
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DissapointedThe color I got is the same as my natural hair color, I color my hair to change it not to get the same color I already have 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsYendry - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Dark Orange Hair :(I wanted "dark ash copper blonde" to subtly change up my light brown hair, and instead My hair is a dark orangey red and I look so, so bad. So upset and needless to say I will now have to spend $200+ at the salon 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsClare - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not what I wanted at all...This did nothing for my hair...I followed the instructions step by step, and I ended up with my roots pretty much brown/black and the rest of my hair a bit more lighter than what I had just with a reddish tint to it.So now I have to dye it a darker color to make it even all over. I was trying to avoid going dark. Sorry but I won't be re-purchasing this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZujeily - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Colour treated hairI found the solution very sticky and heavy and hard to wash out. My grey hairs are already showing after just six days so was not too happy with the outcome. I am thinking of cancelling my repeat order:/ 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSue- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky and heavy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Like this and wish it was more long-lastingI love the ease of obtaining my order and the way it initially looks. However in a couple of weeks it begins to fade out and by the time 3-4 weeks has gone by, it really looks sad. Wish it were more long-lasting 1 of 1 people found this review helpful. Did you? |
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No better than box color and hard to get out of hairI'm no stranger to box color, and I was hoping this would be sort of a compromise between box color and salon color, but it was very much just your typical box color in a fancy box (and more than twice the price). The color came in a nice package with my name on the instructions saying it was specially formulated for me. But honestly, I couldn't help but feel like I paid $20 for box color with my name on it. There was nothing special about the process of application or the color itself. And it took FOREVER to wash out of my hair. I mean at least 20 minutes. I finally got it all out and washed/dryed my hair and I still feel like there's some in there! I like the idea of eSalon, and I reallllllly wanted to like this, but it's not worth the price. Unless you're brand new to box color and have no clue what color to get-- just go to the drugstore and pick it out yourself. You'll save yourself $10-15 and you won't have to wait for it to be shipped to you. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling differently. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Results for grey coverage didn't work for my stubborn grey hairsI liked the color and loved how easy the instructions were along with the packaging. The only issue I had was the product did not cover the grey.. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Just okay.This replaced a natural hair color I've been using for years. The color was adequate but after a reformulation it still wasn't was I was looking for. Plus this product gives my hair a very odd texture which the other product didn't. The over packaging is also a bit much. I tried it for a few cycles, but its not for me. texture-wise. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hate the automated charge, hate the color, hate all your productsWould never use this product again, but wait you charged me and sent me another box! It was too runny and expensive when it was $10 on the initial promotion and now eye-gouging at now $25 for full price!! Even the other products I purchased were cheap and overpriced. Would never recommend this place even to my worst friend. 5 of 5 people found this review helpful. Did you? |
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Response From Our ExpertsEllie - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Only a few daysI'm sad to say that the color didn't last any longer than the store brands. Within a 3 days my gray hairs were noticeable again. My grey hair continues to defy colonists. Thanks anyway Esalon. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLaDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed for better gray coverage. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |