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Custom Color Set
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66,689 Verified Client Reviews |
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Didn't last long.The problem I have is hair dye only last 2 weeks and each time I dye my hair my roots are red but the rest is just bland plain brown. Not impressed at all. I can get same results for $5.00. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGayla - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too dark initiallyNow slightly lughter, still not enough auburn 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wrong ColorNever have I had, or wanted, red hair. My request was for dark ash blonde. I'm not happy with this color at all. At least the grey is covered. I'll probably have to pay to have this fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Roots need helpI tried to customize my color a little more on my last shipment however I'm still getting a lot of red on my roots . I follow the directions however my route slips from the dark to more of a red instead of being blonde . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Waxy residue left on hair.I have used this product for a few treatments the first few were fine, however the last few applications have left my hair with a waxy residue that took two to three attempts to wash out, also waxy residue made hair feel heavy and seemed to put pressure on my head. It is a shame because I like the colour but the actual experience of using this product isn't an experience that I would recommend. The formula must have changed because there was no waxy residue on my first few applications and I have followed instructions on each application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re sorry to hear that you were unhappy with how the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
It's getting betterThe colour is getting better and has lasted longer this time, but too red, not t enough mahogany 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Meh...Still waiting for the colorists to get my color dialed in a bit better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorColor is very flat. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Drying to hair and messy to useThe color is very nice but not a good product for fine hair. Dries out and after hair is very hard to de-tangle. The consistency of the formula is thin and is very messy to work with for a self application product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry to hear that you were unhappy with how the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
no comment at this timeno comment at this time 0 of 0 people found this review helpful. Did you? |