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Custom Color Set
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66,566 Verified Client Reviews |
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HighlightsIt came out brassy. I used the toner 3 times. It looked a bit streaky as well, not blended. I need to use smaller portions of hair. I will try it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
PerformanceThe reason for coloring my hair is to cover the gray that is now appearing. I don't have tons of gray hair, but enough for me and those who know me well to notice. The color doesn't seem to "adhere" to those strands that are gray. This time when I colored I also left the color on for an additional 5 minutes of hoping to help this. Second, even when using products designed for colored hair, your color seems to start fading dramatically by the 4th or 5th wash. I'm not sure I will continue the product. Paying more at the salon my be a better choice for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too darkEvery color I received was too dark. I know we are trying to cover my gray but did not have to go that dark. Informed them that it was too dark but still was made the same every time. I just got something over the counter and fixed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrianna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Disappointed :(I was very excited to dye my hair but after following all the directions, the color did not come out at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
too dark 4 me.way to dark, luv the red but the brown was too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Smooth and beautiful.Color and condition great, unfortunately hair is falling out in clums. Anyone else have this problem? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Just not my colorOK you changed my color from light brown because it was leaving my hair a red color. Now it is darker brown and the red is darker. So, my hair is going from light brown to darker red and brown. What up?? Only will try to get this right one more time and that is it. This is ridiculous . I even had to go in to a stylist to get it lightened, another $125!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShiela - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, per our email communication. Again, we apologize that you were dissatisfied with your experience. |
I am so disappointed for the second time!This is the second time I have used this product without desired results. I wanted a natural golden blonde and have gotten red color roots instead with the old blonde color on the ends. Now my hair is an ugly two-tone color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
Very unhappy---sad to say...I was not very happy with the product this time around. The first time was beautiful! The second shipment of the product was very runny and I had shaken it plenty. I shook it some more but it still was not like the very first time and my color did not seem to last as long either. To make it even worse, I was charged more for a cheapened up product¡!! Sorry, but this is how I feel. Please stop sending anymore product to me, this is what I was afraid of. I am going back to my hairdresser now. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Colour was weak and didn't last.I coloured my hair using a demi-permanent colour. The result was quite weak but I thought I'd give it a chance. Two washes later and you wouldn't know that my hair had been coloured - so disappointed. On the upside my hair hasn't been damaged in anyway by the process. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |