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Color Set
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66,689 Verificado Comentarios de clientes |
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DéçuBonjour, Ayant un chatain moyen couleur naturelle j'ai commandé un cuivré doré. Jolie couleur mais d'après l'exemple donné lors de commande, je m'attendais a une couleur beaucoup plus prononcé et plus vive, je trouve que le cuivré doré se distingue à peine et seulement à la lumière. De même je ne comprends pas pourquoi le 2eme flacon était un ravive couleur alors que c'était ma première couleur sur cheveux naturels. Y a t-il eu une erreur...je voulais un roux bien éclatant. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous et nous vous contacterons, par email, pour réaliser vos objectifs couleur ! |
Not what I neededclearly the answers I gave in the survey to determine what color was needed, was not followed. When I sent the email to the colorist, telling her it was the wrong color she responds with send me a picture, then why did I upload a picture? Obviously the answering of questions was a waste of time. I don't mind working with you, but at least take some time to review my profile first. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough to cover my hairI have longer hair and the amount sent to me does not cover all my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShellie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair looks the sameI have natural black hair. I purchased a purple tone brown. But It doesn’t show at all, my hair still looks the same. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLindsey- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t seem to take as wellThis treatment didn’t seem to “take” as well as usual.. almost as if I’d went lighter or something. Still a beautiful color, just not quite what I was hoping for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBritney- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Stop-gap measureI have blonde hair and my roots have darkened to a yucky shade of brown over the years. The product was easy to use, but made my hair a slightly coppery-blonde color. It was fine the first time, but clearly changing my color only to a copper/strawberry color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t cover grays in roots wellI really liked the shade, but was disappointed with gray coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not interested in any more shipments or productsCancel my order or ship effective 6/16/20. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The colourI ordered dark brown with copper tone my hair went red as in pillar box red. Don't think I will be ordering again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeigh- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colour too darkColour is still to dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTala- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |