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Custom Color Set
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66,541 Verified Client Reviews |
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hair colorroots lighter than rest of hair gray already showing did not cover well but hair is soft 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
DisappointedMy color was darker than I expected and did not fully cover my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStaci - We’re sorry to hear that your color came out darker than you expected. Your colorist has reviewed your comments and adjusted your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to hearing your feedback soon! |
Not happyMy hair is now dry and doesnt look much different besides being over dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcia - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Nice colorI love the color on my hair but it washes off so fast it's like if it's a semi permanent color, I explained when I started this program my hair was blond and I was trying to go back to dark but by the time I get my next shipment my hair it's 3 different shades already, I haven't canceled because like I said I love the tone but I think the products you guys use are not the greates.. so happy but unhappy at the same time.. 😕 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLizeth - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Bad colorI asked to take the red out twice and my hair just got more red. Going to cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ReviewI didn't like your hair color, it was to dark..It also doesn't give me gray hair coverage like I get from my box color I normally buy...I am extremely upset with the fact that I cancelled your services months ago and your company took it upon itself to continue charging me and sending me product without my permission !!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabrina - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
ColorMy color faded within 4 weeks. I'm not sure I will continue this product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Root touch-upNeed less copper more light brown tone. Do not like the brush, I think it needs more bristle to apply and should be stationary. I prefer to use my own hair brush to blend color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didnt like smellIt was awful 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeatra - We’re sorry to hear that you did not like how our color smelled. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Not sure how to feelThe first time I used this product it covered my grays for about two month. The last two times I used it my grays showed back up after 2 weeks. I am leaving the color on longer but it's not making a difference. On the upside, the color matches me perfectly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |