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Custom Color Set
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66,541 Verified Client Reviews |
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blonde to golden my hair turned out brownwill not be trying again turned my hair brown not blonde to golden put 2 applications of sun in hair lightener on still dark will be using my old dye in future 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Turned my hair color to totally opposite of what I wantedWell When I wrote that my hair is black so you should have understood that my underline pigment is red. The dye you created for me was full of red so naturally my hair remained as it was, black. I ordered a dye to color my hair to brown Mahogany. It didn't turn into brown nor Mahogany. Total waste of time and money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
We can't seem to get the color rightI have been a member for 6 months and have tried to change tbe formula Because whatever they do it goes orange. The color I'm using now isn't lasting as long as it did at first. I had to color my hair between the deliveries this time. I missed my cut off date By a day. So, I guess I will have to deal with it another month and color it 2 times and deal with red. I wanted it lighter, but couldn't get it right. So, went darker, Both colors have not been shiny. I went through the chart and saw that 5.0 which is darker than I have ever used in my life is the only kne that is shiny and doesn't look like it ei pull so much red. It might cover the gray. I hope it is close to the color in the swatch. If it is like other 5.0 dark brown it might be a weird color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
If I wanted red hair, I would buy a clown wigSecond formulation, my hair still came out red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
gray still gray, Hair's now dry and course.I fallowed the directions exactly, my grey is very shiny but looks very noticeable. maybe a little lighter than before I colored it. My hair is much more course and feels a lot dryer. I washed it and used all of the conditioner. I could barely comb thru it. I have been using nice and easy. prior to using your product. The color is pretty, just didn't cover gray. I was very excited to try a new product. now I'm disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Causes hair lossHi this product has nice color but made my hair break and become frizzy after the 2nd use. Also caused a lot of hair fall. I don't recommend this to anyone. Also the product is very gel like which sticks to the scalp and has to literally be scraped off to remove. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmeesha - We’re sorry that you were unsatisfied with how your color made your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Terrible product for novicesThere is so much more one needs to know about coloring products. The effects of these chemicals are highly variable. The marketing literature makes it sound simple. It is not. I will go back to my stylist. Please discontinue my orders at once. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatt - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Wrong ColorI ordered a Dark Blonde Color and now I have orange hair. Not good! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
have not used this one yethavent used this one yet. shouldve stopped order before shipped, money is really tight. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - Thank you for your feedback. We see that we have already adjusted your next order date per your request. We look forward to hearing your feedback soon. |
Too darkIt was a little too dark i need more of thw shine bit too and more grey coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |