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Custom Color Set
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66,541 Verified Client Reviews |
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Cancel any additional productI am not happy with your Product. --- Stop any additional shipments ! I do not want this hair coloring E Salon product shipped again. Stop !! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
my reviewdid not like how my hair felt after appying color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re sorry to hear that you were unhappy with the way the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color was fine butthe product followed by the shampoo/conditioning product left my hair with a coating of some sort - it feels terrible. I need to re-wash it to hopefully get it back to it's previous texture. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Does not control frizzIt simply does not control frizz nor does it keep the curl smooth or hold its shape. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToni - We're sorry to hear that you were disappointed by your experience with our Feeling Smoothie Anti-Frizz Serum. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
Not even closeThe color was much too light, and INCREDIBLY too brassy! Even the blonde neutralizing treatment couldn't help it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsQCubey - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
It turned my hair into hayIt was horrible- fried my hair. Had to to try several processes to lift out of what was supposed to be light brown from witch black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not a happy customerI was not a tiny bit happy with the results. It did not cover any of my greys. The conditioner included left my hair greasy and unmanageable. I want to cancel my account. I wouldn't recommend this product to my friends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRaquel - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Would not rinse outI was super excited to try this product but it was a terrible experience. The product was very gummy on my hair and would not rinse out! Even after washing my hair 3 times I still was getting product out when I combed through it. The only redeeming factor for me was the color was the shade I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Unfortunately did not meet my standardsI really wanted this color to work. It burned putting on my scalp and left my hair dull. The color faded immediately after the first wash. Not worth spending the extra cash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlisha - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Problem with resistant Gray coverageIt did not cover the resistant Gray but i saved a little of the extra hair color and went along the hair line a second time to cover the grey along the front hair line. But the first package when arrives the bottle leaked and they sent a replacement right away. Very easy to do business with but this product is not going to work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |