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Custom Color Set
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66,541 Verified Client Reviews |
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Color is still off.If I leave it on for 30 min to cover the gray, it ends up too dark. 10-15 min work's ok but then the few grays don't dye. I am a med brown with blondish highlights. I have long fine hair with natural waves. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Added Gold ToneThey added Gold Tone to my custom mix. Which I never use because it really brings out the red in my hair. I did use the red tone down cream, but it did not help much. I left a note for my next order not to add the Gold Tone. If they do it again I will not be placing a new order again. What is the point of ordering a custom mix, if they are going to add unwanted color to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKittye - We’re sorry that your recent formulation turned out warmer than you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Not for MeI love the idea of Esalon, I just have very dark hair that doesn't absorb color easily. I wanted to try the pearl mahogany, but my hair is still dark brown with a hint of red. Product didn't work for me and my hair feels waxy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSelina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
It's okIt does not cover my stubborn grey at my temples. The color is still too warm for me. I really need an ash it is very difficult to find. I have naturally ash blonde hair it has darkened as I age because I am never in the sun..., but it is still not warm at all. I wish I could get a good ash color☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichette - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not HappyI used the same color that I've used the other times I've colored my hair. However, this time it came out VERY dark!! I've washed my hair several times trying to get it to lighten up, but it hasn't helped. So I doubt that I'll be ordering again any time soon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Husband's disappointment!I wanted to have a light blondish brown color with a slight reddish tent. Instead I am now a carrot 🥕 top! My hair is medium auburn all over and he hates it. How can I get it more blonde? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Still not happyNeed more copper and gold, less brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLysa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
completely wrong colorI requested color to lighten my natural hair by one shade. I sent pictures and I picked the color closest to my natural hair and the color I wanted to change it to. The "professional" stylist decided my hair was actually darker than what I had chosen so she insisted I go with a different color to achieve the "one shade lighter" that I requested. Of course, it came out at least one shade darker than my natural color. When I asked for solutions, I was told I could buy only one shade lighter (my natural color again), but I couldn't buy highlights without buying another full kit. It seems to me that if they wanted to keep me as a customer they would have offered to ship the new color with highlights if that would fulfill my initial request. Instead, they are getting this bad review and the loss of what could've been a steady customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Doesn't stickIve noticed over the two colorings I've done that the color washes out/fades after just a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBri - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color turned out with a very red tone.The procedure was very easy to do. But the color was not what I wanted. A cool Beige dark blonde which turned out to be a red dark blond. I am really hoping they can fix this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |