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Custom Color Set
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66,541 Verified Client Reviews |
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rootsi was hoping that the coverage on my roots would last a little longer. I dyed my hair on monday 8/21 and today sunday 8/28 its starting to show. feel a little bummed thought it would last one more week before it started to show. feel like i need to move up my date on getting my order shipped out. thoughts 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeticia - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color was too darkI'm dissatisfied with the hair color sent to me. It was too dark, I ordered dark brown and my hair is black. Dreading having to take this color out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeronica - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Perfect color!!!I have been trying to get this color for 3yrs. Gone to many different Salons and played over 200$ at each appointment and never came out with what I wanted. UNTIL NOW!! 17.00$ and got exactly what I wanted!! Beyond happy with the color!! Only issue is wasn't enough dye for my hair but in all fairness my hair is ridiculously long (pass my butt) and thick. But still extremely happy!! Customer for life right here!!! Edit. My first dye was perfect.. unfortunately the second shipment was more of a red color. I decided to continue with the "autoship" hoping the next one would be better. But this recent shipment, the dye was even more red.. very disappointing as I had been so pleased with the first color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
So disappointedI was after a red copper, as per what I put in. The result is so dark and doesn't have a tinge of copper in it. It looks no different from the drugstore hair-dyes that are unflattering. Really disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Color changeI wanted the color to be more red but instead it was darker brown. I am okay with dark brown for now but if this will be the color, then I want to keep my original color, golden brown with mahogany, 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCorey - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
BadI was not happy with my color at all. I went from a medium brown to black. The hair color totally changed my color instead of keeping it the same Not happy with results at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Lovely colourLovely colour I was over the moon with this dye at first. But alas it only lasted 2 weeks before my grey was showing again. And for £14 I could get 2 hair dyes in a supermarket. I don't mind the cost if only a dye would last more than 2 weeks ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Sticky DyeThe color was great but I got a rash from the product. It is also extremely hard to get the dye out of your hair. I had to do 4 shampoos and there was still dye in my hair the next time I showered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaimi - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Color is still off.If I leave it on for 30 min to cover the gray, it ends up too dark. 10-15 min work's ok but then the few grays don't dye. I am a med brown with blondish highlights. I have long fine hair with natural waves. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Added Gold ToneThey added Gold Tone to my custom mix. Which I never use because it really brings out the red in my hair. I did use the red tone down cream, but it did not help much. I left a note for my next order not to add the Gold Tone. If they do it again I will not be placing a new order again. What is the point of ordering a custom mix, if they are going to add unwanted color to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKittye - We’re sorry that your recent formulation turned out warmer than you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |