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Custom Color Set
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66,541 Verified Client Reviews |
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Worst website!!I want to change my dann hair color and this stupid website won't let Me! Going to Madison Reed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
This is a mess!the color is not great, pretty dull actually. it has taken me 3 days now to ALMOST get the gummy paste out of my hair. this being the 3rd day and 4th wash i still had to rinse it for almost 40 mins. i read about the "gel" color but that is ridiculous. now my hair is weak and brittle, i dont know if it is from the dye or all the washing. if this is an issue you all are aware of why in the world dont you fix it or make sure this information is extremely bold in the instructions or formulate the teeny bit of shampoo you give with it to actually work! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry to hear that you were unhappy with how your hair felt after using your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Seems too darkCan't seem to het the warm, rich reddish brown I am looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlory - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
SENT BACKSent back to sender - do not want service - canceled. They charged $25.95 + shipping but now it says online that it's only $20.00 so I am not sure what or when they will refund me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDottie - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
I can't seem to get the color I want.Even after speaking with someone from Esalon my hair is still not a nice color. The color fades quickly and I keep having to dye all my hair to achieve the same color from root to ends. This has become very damaging to my hair. I just had to cut 3 inches off to try and save it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJDoc - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Good Quality ColorI really liked the color that was picked out for me. I didn't particularly love the method of rinsing the color to my ends. I followed the directions to a T, but it seems my roots are super dark and the rest of my hair may have gotten a slight tint. I'm all for having dimension in my hair, but I wish it left the rest of my hair just a bit darker. No one even noticed that I colored it. 0 of 0 people found this review helpful. Did you? |
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AwfulMessed up my hair and I spent 5 hours in the salon getting it fixed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Did not want red under tones..I specifically requested no undertones. The color I chose via the photos was a medium dark golden blonde. After fully following instructions I was totally disappointed in final color. I did not want red tones. I am totally dissatisfied with this professionally mixed color. It does look like I will now have to add blonde highlights to camouflage the red undertones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
rootsi was hoping that the coverage on my roots would last a little longer. I dyed my hair on monday 8/21 and today sunday 8/28 its starting to show. feel a little bummed thought it would last one more week before it started to show. feel like i need to move up my date on getting my order shipped out. thoughts 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeticia - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color was too darkI'm dissatisfied with the hair color sent to me. It was too dark, I ordered dark brown and my hair is black. Dreading having to take this color out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeronica - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |