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Custom Color Set
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66,541 Verified Client Reviews |
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No result but it didn't spoil anythingI expected the color to be lighter. I bought number 8 and I think it turned out way darker. Hardly visible touch up on my natural color. The mixture smelled very strong which would be ok if it worked. I'm glad I used it not only on the roots but on some highlights as well. It blended them a little bit. Now need to figure out how to get desired lightness. Hope I didn't destroy my hair with this coloring that didn't work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalia - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Depth of ColorThe color wasn't dark enough to color the gray at my roots. It was the proper tone - golden brown, but not dark enough to color my roots. It looked more dark golden blonde, than golden brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ColorFirst color match x was great. After that didn't work as color was different and faded easily, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
My hair was suppose to be red it is now DARK BROWN!I have strawberry blonde hair and I was going for more of a copper color. I was so excited for this product. I use the hair dye and it turns my hair DARK BROWN!!!! Not only did it not give me the color I want it gave me a color wayyyyy darker than I was asking for. Not even close to the color I was asking. I am very upset and I will have to bleach my hair to be able to fix it which will cost me more money. What a waste of money. DO NOT order esalon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Still not what I'm looking forThis is still a couple of shades too dark and went a little brassy this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not for me !My hair was Ashe blonde before the dye after th dye you sent, it was Dark Blonde , please cancel all future orders ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
It was OK....really nothing special and the shampoo and conditioner left my hair extremely dry. Felt like a bird's nest, despite following instructions. Felt like very strong chemicals, not a big fan. Disappointing overall. Also that it's on Auto payment without any consent from me or not obviously pointed out to me if I somehow did consent to that, don't like that either, so watch out for that!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Stubborn greysI had to leave color on twice as long as the root touch up kits in the stores and my grey showed through less than a week after I colored. Just not worth the extra money in my opinion. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
RootsThe color is fine but since my new growth is gray, when I color the roots they looks reddish brown, but I feel it's not covering the roots enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We apologize that your hair color turned out lighter and needs better gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color-treated hairMy hair color turned out too dark and now it will be hard to lighten it up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne - We’re sorry to hear that your color came out darker than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |