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Custom Color Set
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66,541 Verified Client Reviews |
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It was OK....really nothing special and the shampoo and conditioner left my hair extremely dry. Felt like a bird's nest, despite following instructions. Felt like very strong chemicals, not a big fan. Disappointing overall. Also that it's on Auto payment without any consent from me or not obviously pointed out to me if I somehow did consent to that, don't like that either, so watch out for that!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Stubborn greysI had to leave color on twice as long as the root touch up kits in the stores and my grey showed through less than a week after I colored. Just not worth the extra money in my opinion. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
RootsThe color is fine but since my new growth is gray, when I color the roots they looks reddish brown, but I feel it's not covering the roots enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We apologize that your hair color turned out lighter and needs better gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color-treated hairMy hair color turned out too dark and now it will be hard to lighten it up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne - We’re sorry to hear that your color came out darker than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
I am a little less in love this time.My first experience with this color was wonderful. The second, most recent, color seemed a bit more dull and a little yellower than I would have liked. Either this second formula was bit different or it reacted to my hair differently. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Just not happyI like the color but my grey is already showing through and its only been a month... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMedina - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
UPDATE: Color has faded almost completelyI am so upset! You can see bits of my blonde through the brown now. The demi permanent color looks great at first but it fades drastically SO quickly. I am not happy with this product whatsoever 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
It it is dark in beginning.After a few washings I liked it It is blonde and that is ok, after a few washings 0 of 0 people found this review helpful. Did you? |
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TerribleThis is the worst coloring I have ever put on my hair. My hair is burnt and breaking now! CANCEL any thing you have pending for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Horrible color matching...My hair is now pink with weird red tones throughout. I'm extremely upset, I expected so much more than this mess. Now I have to go to a salon just to fix this disaster! Not worth the hype. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadine - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |