|
Custom Color Set
|
66,541 Verified Client Reviews |
|
Sort by: |
|
Please cancel my subscriptionMy hair did not turn out well with your product. Please cancel my subscription now. No more orders sent to me. I will cancel my card if you do not do so. My hair ws almost black from using your product. Terrible 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLeslie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs |
Made my hair fall outThe color was not even close to the picture of myself that I sent. I followed the directions to a tee, and clumps of my hair fell out, the color was dark and ashy, I had to turn the fan on in the bathroom because of the strong odor, and my remaining hair is fuzzy and damaged. I've been coloring my own hair for 30 years, and this has NEVER happened before. Disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJodee - We’re sorry that you were unsatisfied with your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not so greatWhen I use Loreal my hair strands seem to thicken, but not with eSalon coloring. Also made my hair too soft for styling. Not happy with results and won't use again. I am 70 yrs old, so that might be the problem. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanice - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorI picked strawberry blond. It came out deep strawberry, no blonde even hinted. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoAnne - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
No result but it didn't spoil anythingI expected the color to be lighter. I bought number 8 and I think it turned out way darker. Hardly visible touch up on my natural color. The mixture smelled very strong which would be ok if it worked. I'm glad I used it not only on the roots but on some highlights as well. It blended them a little bit. Now need to figure out how to get desired lightness. Hope I didn't destroy my hair with this coloring that didn't work. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNatalia - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Depth of ColorThe color wasn't dark enough to color the gray at my roots. It was the proper tone - golden brown, but not dark enough to color my roots. It looked more dark golden blonde, than golden brown. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJacqueline - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ColorFirst color match x was great. After that didn't work as color was different and faded easily, 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaria - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
My hair was suppose to be red it is now DARK BROWN!I have strawberry blonde hair and I was going for more of a copper color. I was so excited for this product. I use the hair dye and it turns my hair DARK BROWN!!!! Not only did it not give me the color I want it gave me a color wayyyyy darker than I was asking for. Not even close to the color I was asking. I am very upset and I will have to bleach my hair to be able to fix it which will cost me more money. What a waste of money. DO NOT order esalon! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMegan - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Still not what I'm looking forThis is still a couple of shades too dark and went a little brassy this time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanice - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not for me !My hair was Ashe blonde before the dye after th dye you sent, it was Dark Blonde , please cancel all future orders ! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLiz - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |