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Custom Color Set
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66,541 Verified Client Reviews |
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not happy wih the resultsgrays didnt cover well and right away within the first week u can see them coming again not a satisfied customer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEdna - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Purplish?I had my hair bleached about 6 months ago and now had about 4 inches of brown roots. I wanted to cover it all over with a medium copper. Well, the blond is super purpley (my daughter said it was almost hot pink in the sunlight 😢). Definitely not the natural copper I was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Paid too much for black hair.My goal color is wine. It was slightly achieved with my starting order. This time it went on as the right color and at the end of 30 minutes it was black. Not what i want and i would not pay $20 for black. The color is nice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGwendolym - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Still too blackStill way too dark but glaze helped a little 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatty - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
FriedThis product fried my hair! Made it break off now my hair is 3in shorter this product sucks!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, your service has been cancelled. Again, we apologize that you were dissatisfied with your experience. |
Lovely colour but the white still rules!Beautifully packaged with clear consise instructions. Needed my daughter to help as I have too much hair . Root colour has stained head quite strongly, hoping it will wash out in a couple of days. Full hair colour is lovely and rich but the white hair has remained stubbornly white. Also, despite the thick creamy shampoo and conditioner my hair is very dry. Will need intensive conditioning to restore. Not sure I'll order again. 0 of 0 people found this review helpful. Did you? |
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UnhappyDid not like the product; my hair was red. I do not wish to receive any more products. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEileen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
NOT SATISFIEDfirst of all the timer didn't work, threw that in the trash. second the color did not cover the gray....not a good product and I would like a refund. will not be extending my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not happy!After a color change, the results are still the same. Very dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJojo - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I didn't like the color you sent me don't send anymore dislike productDon't like product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |