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Custom Color Set
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66,541 Verified Client Reviews |
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UnhappyDid not like the product; my hair was red. I do not wish to receive any more products. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEileen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
NOT SATISFIEDfirst of all the timer didn't work, threw that in the trash. second the color did not cover the gray....not a good product and I would like a refund. will not be extending my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not happy!After a color change, the results are still the same. Very dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJojo - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I didn't like the color you sent me don't send anymore dislike productDon't like product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
I should have done the strand test, but I did't and paid the price.I didn't and chunks of hair fell out and a snarl fused together and fell out the next day This product is not for me. please cancel my membership and any future orders Thank you, Thyera B 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThyera - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
fades quicklyI love my color when it's new. But the fading is fast and furious. I use only shampoos without sulfates. I've tried several and the fading is the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Dye is really harsh.Makes my head itch and stains my head much longer than other dyes. and also need to pull through the rest of my hair for longer time despite recommended instructions. 0 of 0 people found this review helpful. Did you? |
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Greys Go Bye Bye, but too GoldI am 40 years old, I have white course Grey's coming through which are very hard to color. I would give this color product 5 stars for grey coverage, but I would give the actual color 4 stars, it was very close to my request but too gold red. I would give the condition 2 stars because I had to treat it with a deep mask to get out the tangles. Overall, 3 star experience so far. I love that the stylist will work with you to get the right color and you can send messages to her. Great personal attention for an online stylist and the price is very reasonable. Even my local stylist had gotten it too red once, it happens, but she could tone it down right away, which I couldn't do with this product. I wish I could load a photo of my hair to share with others, or see others before and after photos. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngel - We apologize that your hair color turned out warmer than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
not goodI wrote several reviews and have had no response. I sent you two colors I mix together both with the word "red" in them and a picture showing color of my hair- you sent me dark blonde and it was not at all close. I requested that you stop emailing me several weeks ago and I am still receiving emails. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and removed your from the email list, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Not what I asked forI asked for a slightly darker color or stronger formula for better gray coverage. Instead of that my hair was black after coloring! I have medium brown hair, fair skin and blue eyes. I looked rediculous! I had to go to a salon for corrective coloring! ESalon just can't seem to get it right for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarci - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |