|
Custom Color Set
|
66,541 Verified Client Reviews |
|
Sort by: |
|
1st time useri liked the amount of color that you receive...definitely has enough to cover all hair however within 3 weeks my roots were really bad again and I'm used to color lasting a little longer than that. 0 of 0 people found this review helpful. Did you? |
|
gray coverageDidn't last very long, gray came back quickly 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrittiny - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color too dark not staying on roots wanted a caramel colorColor too dark. Not stayng on roots. I wanted the caramel color but it's just not coming out that way. I had light hair and now I have dark hair 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsFay - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Nice hair product; horrible plastic packagingToday I received my hair color, plus my order of shampoo, conditioner, and spray root cover-up. The hair color products were packaged in the usual box with the hard plastic 'tray' holding the hair color bottles and other product for coloring the hair. The shampoo and conditioner, which are in very heavy plastic bottles with a plastic cap AND a plastic pump (the many times does NOT work). Next, a thick, plastic shrink wrap covers the pump and half-way down the bottle (is this necessary with a 'locking' pump??) This plastic bottle was THEN placed in a thick, printed plastic bag, sealed with a plastic sticker, and placed in the box with the plastic tray. The conditioner was in the same bag. The small bottle of root cover up spray (aerosol...) was wrapped in a styrofoam sleeve (!) and THEN placed into another thick plastic bag (same type of bag as described above). This bag then placed in the big box with plastic tray. eSalon: our planet is imploding from global warming and climate change. Whether you believe in it or not, we humans are destroying the planet, and one way is by the use of non-recyclable, non-biodegradeable plastics. What am I to do with this packaging? the bags are not of a size to re-use (for what?). I can't bring myself to throw them away. I do recycle the color box (cardboard) but the tray? Your products look very chic and cool, but they are Earth friendly. I don't know if I can continue buying your products if I can't recycle the packaging. As it is, I ONLY buy packaging for all my other home products and everything I can that is recyclable. There are product packaging designers who specialize in using 100% recyclable materials, or better yet, MINIMAL packaging practices, to help companies HELP OUR PLANET. Time to focus on changing your packaging? PS I am a marketing professional. You would sell A LOT more product if you could promote the Earth-friendliness of the packaging. Happy Customer But Looking for An Alternative 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElaine - At eSalon, our company as whole is continuously looking for better ways to improve not only our service but our packaging and sustainability, and we understand your concern.You will be happy to know that our all of our packaging can be recycled, from the shipping box to the bottles! Due to the nature of the products we ship, the USPS has strict guidelines on how these products are packaged for transport. Our packaging uses minimal materials necessary while still maintaining those strict guidelines. You can rest assured will continue to improve our packaging as we discover better methods that will allow us to continue to minimize waste and continue to comply with the USPS shipping requirements. |
Great hair color....butI love the hair color, but I need a little more grey coverage! My greys do not get completely covered☹️ 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSonedia - We're sorry to hear your first application didn't cover your grays entirely. We make each color custom from scratch for your needs and we will be reformulating your next order to better grab those grays! We look forward to hearing how much you love your new custom blend! |
not happy wih the resultsgrays didnt cover well and right away within the first week u can see them coming again not a satisfied customer 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEdna - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Purplish?I had my hair bleached about 6 months ago and now had about 4 inches of brown roots. I wanted to cover it all over with a medium copper. Well, the blond is super purpley (my daughter said it was almost hot pink in the sunlight 😢). Definitely not the natural copper I was looking for. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKatherine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Paid too much for black hair.My goal color is wine. It was slightly achieved with my starting order. This time it went on as the right color and at the end of 30 minutes it was black. Not what i want and i would not pay $20 for black. The color is nice. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGwendolym - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Still too blackStill way too dark but glaze helped a little 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatty - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
FriedThis product fried my hair! Made it break off now my hair is 3in shorter this product sucks!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDeborah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, your service has been cancelled. Again, we apologize that you were dissatisfied with your experience. |