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Custom Color Set
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66,516 Verified Client Reviews |
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Not trustable company, a scamI have tried to leave a review several times each time it would erase itself. In June I slpurged and ordered the hair dye. And within a week the grays on the mid line of my head and sides of my face returned. I e-mailed a complaint because it's supposed to be a 100 % guarantee. And asked them to rectify the situation. If not i no longer wanted their product I gave them a month to do it. I never heard from them til i was looking at my bank account and it was showing a -127$. It was do to them taking money out for an order I didn't want. I begged them to fix the situation even give me the amount for the hair dye so i had some money to buy my grandchild who lives with me and I support us on SSI. They would not do nothing. $127 for a hair dye ridiculous. Then I figured I might as well yous the hair dye. Chunks of my hair fell out in the shower I have a balled spot now. I strongly suggest no one uses their product. And please watch your bank accounts with this scamming company. Do you know how sad I was not to be able to buy my 3 year old grandchild a b-day present due to this company without a conscious. If my hair does not grow back they will be sued. I doubt they will post this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We apologize for the confusion regarding your account. We see you've been in touch with one of our associates and received a full refund for this order per our 100% satisfaction guarantee. We are glad we could help! |
Good grey coverageAs far as covering the grey hair goes, this is an excellent product. For that alone, I'd give it five stars... The downside is that apparently the pigment used in the product makes my hair waxy afterwards. I have washed it with their special shampoo, scrubbed my head for five minutes at a time and it usually takes 3 days of this for my hair to regain a normal texture. I'm using a lot of shampoo and spending a lot of time in the shower trying to remedy this issue. In the end, it looks like I haven't washed my hair for a week... And it feels gross. Which is okay if I do it on a Friday and stay home all weekend and put my hair in a poney tail until Tuesday... But that's not very convenient. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We're so happy to hear that you're pleased with your gray coverage but that it' left your hair feeling greasy and gross. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a credit to your account and sent you additional instructions on how to properly wash the color out. |
Not the same color as I was sent last monthI followed the instructions carefully. This was a new growth touch up and I wanted to make sure I did everything correctly. It turned out awful! My roots are a different color than the rest of my hair! I used the rest of the color to put in the length as directed. I know that I did exactly as instructed. I just got a different color this month. My are very dark while the other hair has some red to it. It looks terrible and I am cancelling my membership. The color fades pretty quickly, which I could deal with, but I can't be getting different color combinations for touch ups. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too brassyThis time it did not seem to cover as well and turned out too brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Color is already fadedI did the color by the instructions and the color is already lost the copper color in it :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Turns out BlackI chose the color that's supposed to be purple according to the picture. It just turned out black, made a mess, and washed out to a reddish color on the roots and black on the ends. Definitely not purple. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadine- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
AwesomeWish my color was more purple.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Made my hair oily but also dryI was super pumped when my order was delivered very fast. Once I mixed the color together it was the perfect color I wanted so I was even more happy only until it came to rinsing the color out. I used the pre packaged shampoo and conditioner but my hair still felt like there was massive color in it. I ended up using my personal shampoo and conditioner and thankfully that washed the excess color out. The problem wasn't over because my hair has the weirdest texture now. Some places my hair feels slimy but other parts I'm afraid to touch because it is so dry. I'm not much of a fan of this personalized hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We’re sorry that you were unhappy with the feeling of your hair and that it left your hair with a strange texture. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
HateTerrible color. Asking for my money back and/or a replacement color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We are sorry you didn't have a great experience with our color. It looks like one of our associates was able to get in contact with you and process a refund, per our Satisfaction Guarantee. We are glad we were able to help. |
Go to a professionalI have used this product 3 times. Followed all instructions and the results haven't been like they said. I am disappointed. I was really hoping to save money. I should have known better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |