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Custom Color Set
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66,516 Verified Client Reviews |
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Meh...Didn't cover the grays as thoroughly as I thought it would. The grays aren't gray anymore, but you can definitely see where the last color ends and the newly colored grays begin. Also wish there was a way to separate out one order into multiple root-applications. I used probably 1/8th of the bottle because I only need it for my temples and a teeny bit at my part (and yes, I used PLENTY where I needed it so that is not the reason why it didn't cover). The rest went in the trash, which seems such a waste for an expensive personalized product. Probably will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Don't botherThis product leaves a greasy/waxy film on hair that took me 6 shampoos to get rid of. Color is underwhelming. Going back to Sally's. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We are sorry you had difficulty rinsing out the color. We are sending you an e-mail with instructions and tips on how to rinse the color. Thank you for your feedback. |
Does not cover grayPoor gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusanne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Lovely presentation box but colour wasn't quite right...bottle no 1 : The root colour made up for me was far too dark and made my hair black, whilst I requested dark brown. bottle no 2 : there was too much red - I wanted a more copper/golden vibe... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Was awesome at first, gotten terribleWhen I first signed up for esalon, I loved the color and everything about the product. The last few shipments though have been terrible. When applied to my hair it immediately became gummy and thick, and was impossible to get out of my hair. In addition, for a day or two, my hair was sticky and oily in appearance no matter how long I rinsed and rinsed and rinsed and rinsed. I give up. Have tried everything to make it work!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee - We are sorry you didn't have a great experience with washing out our color. Per our Satisfaction Guarantee, we are sending you a follow up e-mail with more information. |
Diff color but okColor didn't look anything like online. Deff a red color not remotely purple but it turned out ok. Not what I was expecting but still looks good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. We will be sending you a follow-up email shortly! |
Hair color not as advertisedThe color hardly made a change in my light brown roots. I used the esalon program and selected the lightest color that it offered me. My roots look almost the same as they did before using the esalon formula, they are definitely not blonde. This product is not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJillian- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nothing like descriptionSo the color picked online was rated lighter than my natural color, but did not lighten my hair at all. The smell was awful, actually had to open the window and turn on an exhaust fan. Very disappointed with the result, shouldn't have expected so much with such a low price but would have been better off with a box from the drug store for the same cost. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- We’re sorry that you were disappointed by the results of your color application and that you found the smell overwhelming.This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color.While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Natural blonde notToo red 😳😳 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Worst product ever used! Very unhappy customer.This product is the worst product I've ever used. EVER! My roots ended up very very dark brown and the colour did not seem take much on the rest of my hair. It also left my hair tangled matted mess. I ended up with dark brown roots with the rest of my hair being a light brown/orange mess. You will not be saving any money and it will just leave you angry, frustrated (not to mention in tears!) and stressed trying to get your hair to look half decent again. Cost of using E-salon: Their product £20; two lots of hair colour remover £20 and new box of Vidal Sassoon (far superior product in my opinion!) £10. Hair masks to fix what is left of your hair £12 Total cost £62 (!) Should have stuck with hairdresser :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmmerencia- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |