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Custom Color Set
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66,655 Verified Client Reviews |
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Worst hair color experienceThis hair color option seemed promising. I followed all the instructions (not hard to do since I have been dying my own hair for 20+ years). It just seemed that color was "sticky" and even after using their shampoo and conditioner included (as instructed) my hair felt very weird. The next couple of days it continued to feel strange. Then I finally used a very fine comb with my shampoo and it "scraped" off residue. Then my hair felt back to normal. The color was not at all what I expected. I wanted a dark black, they sent that with some red/purple in it (Which I expressed to "my colorist" my hair doesn't hold reds). Who knows why they sent that. And it hasn't even been a month and it needs to be redone. At least with my Garnier brand I can go 8+ weeks. Not impressed, will not try again. I thought it had ruined my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLayla- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not goodHated it !! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Red huesMy color was overly drippy which was a huge trouble especially since the stain prevention sent alongside failed to do anything at all to keep the red dye from staining my face and neck before working later that night. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We apologize for your disappointing experience. We're constantly looking to improve our service and products based on what clients, like you, share with us. |
Won't buy again15 volume peroxide won't lift dark blonde to light. Not interested on any more product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Not the color I wish forI like the product but I would like it to have a better red tone to it, it looks more brown than red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilvia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not satisfied at allI was not pleased by the outcome of this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
uglyugly color hate it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
This hair dyeI'm very disappointed it didn't cover my greys at all. And it didn't last long color was still coming out a few days later. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Inconsistent. Clown Red Roots!9/28. Update. Cancelling because they only sent me the right formula once of five orders and would not just send me the right one again despite phone calls and emails. The last one was just brown (no red) and left my hair sticky and coated after 3 washes! Switching to Madison Reed. Adjusted my color after I had clown red roots. Great! ...for one month. Then they sent me the shitty color again (after I confirmed they would send me the new formulation that actually worked.) They assured me it was the right one. Nope. My hair looks ridiculous. Alix cannot follow instructions. The inconsistency is making me cancel. I loved the color that was the right one. If they could just send me the right stuff it would be great! 9/16 1 of 1 people found this review helpful. Did you? |
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hair colorwas not the color I wanted or ordered. It was way too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy J- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |