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Custom Color Set
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66,541 Verified Client Reviews |
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Loved the color; hated the conditioner!I ordered eSalon for the first time in 2015 and just got around to using it. While I loved the custom color results, I absolutely HATED the conditioner. It made my hair feel heavy and extremely oily, instead of its usual silkiness. Even after several rinsings, the product stayed in my hair, creating an unpleasant sticky feeling that also caused residual color to cling to my hands during brushing. If I ever use this product again, then I will substitute my own conditioner for the one that comes with the kit. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrena- Thank you for your feedback. We apologize for the disappointing experience you had with our conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not what I wantedAfter my first color I received an email asking me if the color was correct or did I like and I said no it was not red enough. Wanted more red than brown. I was provided with some type of gloss, still not what I wanted. When the next order came out I was not even asked if I wanted to change it or how I liked it and it was just sent. I was the same color of more brown than red. Plus the color washes completely out of my hair before it is even time for my next hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
bewarethe colour is so potent, ruined my hair, dried it out completely, made it brittle, colour faded very fast and made my hair look very unhealthy. never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Color is coming outIt's been 2 weeks since I colored my hair and my white hair is showing. I can't believe how fast my color is fading and the money I paid which is a lot and I expected a lot better than the store product I usually buy but nope I feel I got ripped off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxane- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Great Color, but AllergicLoved how this was all packaged. After doing my color, I really liked how it turned out, but within two days I broke out in a rash on my ears, neck and head. So, I had to discontinue auto delivery.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Good productWas very happy with color and grey coverage. Not to thrilled to still be washing color out 4 weeks later though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanie- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
DisappointedSo disappointed I asked for dark brown and my hair is now black!! I have three colours in my hair now because you coloured my hair black. I have black roots now dark brown in the middle section and light brown at my ends! So disappointed I told all my family and friends about this and I feel really let down. I even sent a picture of my hair! Maybe next time you should ask what colours people use previously so this does not happen again. I was hoping to re use but looks like I won't be. Regards Somera 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSomera- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
AwfulI have cancelled as the dye was terrible . Hard to apply and a residue has been left on my hair. I usually wash my hair twice a week have to now do it everyday. Only good thing was it covered my grey. I am going back to my £4 home brand one. Sorry but the worse dye I have ever used.!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison- We’re sorry to hear that your hair felt greasy after coloring with your Made for You Hair Color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not Even Close!!!Very unhappy with color - it is not even in the red range - my copper hair was turned a dark mahogany color - VERY UNNATURAL and I had to scramble to have my color fixed in a salon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Meh...Didn't cover the grays as thoroughly as I thought it would. The grays aren't gray anymore, but you can definitely see where the last color ends and the newly colored grays begin. Also wish there was a way to separate out one order into multiple root-applications. I used probably 1/8th of the bottle because I only need it for my temples and a teeny bit at my part (and yes, I used PLENTY where I needed it so that is not the reason why it didn't cover). The rest went in the trash, which seems such a waste for an expensive personalized product. Probably will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |