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Custom Color Set
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66,541 Verified Client Reviews |
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Not what I expected.I love the color but it does not cover the gray very well. I have used nice and easy for years and it covers better. My scalp itches and my hair is not very soft. I don't want to go through another cycle of itching and stiff hair. I have one box left and I will probably give it away. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Upon review of your account, one of our associates has already refunded you for this color and reached out to you with more details. |
Ok But Not GreatThe product was fine; however, I was disappointed that it did not match my hair very well, especially since I answered all the questions asked and sent picture of how my hair look. Hair was a lot lighter than I expected it to be. I also did not like the fact that it was automatic re-order. I thought I was getting one trial of the product and if I liked it, order it again. I'm sure it was somewhere in the fine print, which is not fair to the consumer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarjorie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Please check your e-mail for more details. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Highlights Devoured my ColorI recently ordered the lights lab to add highlights to my hair. I was a little cautious, so I watched your youtube video a couple times, watched a few other videos and finally felt comfortable to try it out. My hair color was a medium brown with a hint of red to begin with. I carefully added the highlights to my hair according to the video and waited the proper amount of time until it was to be finished. rinsed, shampooed and used the toner. Took the towel off to take a look-see and O.M.G!!! Except for my roots, and a few locks here and there, My whole head was a strawberry blonde!! Ummm? What just happened? I know I didn't paint the lightener all over everywhere!!! But it sure grabbed onto all my hair and took it over... Don't know what to really do now? I work way too much and don't have time to make an appointment anywhere to remedy this mess... Whoa is me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie- We’re sorry to hear that you were unhappy with the results of your custom Light Lab Kit. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Worst Ever!I gave it a try and found it to be the worst ever, the color was way off, I usually take a 7N at the hairdresser's but this was orange! I will never purchase again, and I through out the second order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. Please look out for our follow-up email. |
Loved the colour but what a mess!I tried eSalon hair colour and loved the colour that was selected for me, but I have never used a hair colourant that was so messy to use! The solution was far too liquid, and it was not as easy to apply as I thought, with hindsight it should have been a two person job. When it came to rinsing the solution off until it ran clear 15 minutes later I was still rinsing and the colour had splattered everywhere in the bathroom! When I came to dry my hair it felt wet in parts and I realised there was still some of the colourant on my hair so I had to wash it again. I was really disappointed with the process and I don't want to go through that again, nor do I want to have to completely clean my bathroom every time I colour my hair. Such a shame as it really is a great colour and covered my grey well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFiona- We’re sorry to hear that you were unhappy with the consistency of your custom color. For a more controlled application, feel free to use the complimentary Color Tint Brush that was included in your initial order. Per our Satisfaction Guarantee, we would love to send you a complimentary color order. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a solution that will provide the results you’re looking for. Please look out for a follow-up email shortly. |
Really nice colourSlightly lighter for the summer . Still find that the grey temple hair doesn't cover though which is disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I wanted to like it but I just wasn't impressed...I wanted to love the product but even with two bottles it wasn't enough for my hair... and I wouldn't say my hair is super long (maybe a few inches past my shoulders). It is thick but I mentioned that in the questionnaire, so if they had suggested a third bottle I would have done it. But let's face it, three bottles worth won't really save me much money (as opposed to going to my hair dresser). The color also didn't last more than a few washes (with color safe shampoo and conditioner). I'll be sticking with the professional. 0 of 0 people found this review helpful. Did you? |
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The color is not special at allColor is a bit too blond. My hair has suffered a lot from your product. It is very dry and looks really unhealthy since the treatment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabine- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Not enoughI have always received 2 bottles in the past (1 for roots and 1 for the rest). This time I got 1 bottle which was not enough for my whole head. The color is darker than I like and not red enough. I am planning to cancel my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DisappointedI could not leave the product in my hair for the required time because it was burning so bad. Will never purchase again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |