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Custom Color Set
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66,516 Verified Client Reviews |
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Wrong colorMade my hair look orange. Did not like this one. Went and bought over the counter color to correct 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMisty- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Didn't turn out the way I expectedI needed to have a replacement color sent to me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We’re sorry that your hair color did not turned out the way as planned. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Awesome grey coverage but it feels like glueGuys! If your goal is grey coverage, esalon works like a charm. If you want ease of coloring at home on your own, consider a different product. The time and effort it takes to wash this product out of your hair is not worth it. It feels like your entire mane is matted down with a thick coating of elmers glue. It took me several washes to feel comfortable going out of my house as It leaves such a weird coating on your hair. I color my hair, often. I wanted to give esalon a try and maybe try a different brand of color. My other issue. I chose my natural color of light ash brown. My hair pulled brassy orange at the roots. That never happens to me with ash which left me all sorts of confused. However, I was able to tone it with lavender/grey toner and it ended up being a splendid color. Really rich and beautiful. Grey coverage gives it the three stars. It's really great for greys. I wish I liked it better. I'll stick with Sally beauty supply and mixing my own color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I just can't get full coverageFor some reason some of my grays seem resistant to the color. After just a few days, right on my hairline, I can see gray strands of hair. I'm following the directions and timelines and I am disappointed. I may cancel my subscription because I hate taking the time and effort if it's not going to work completely. What bugs me the most is that I have to spend all this time and $ for just a few random strands of gray hair and some of them don't even get colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmelia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Never received the productThis product never turned up. I tried chasing it but got nowhere so gave up and cancelled my subscription! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We sorry that you never received the Get Heated Repair Thermal Protect Mist. We do see that one of our representatives has already reached out to you in regards to this matter and was able to resolve this issue. |
Need to apply it twice to make it sticks but nice results at the endI applied the product with the brush on my roots only, just as the description told me to do. But a lot of product was left in the bottle. After waiting 15 min as indicated, I washed my hair, let it dry, but the color did not really work. So I applied the rest of the product remaining in the bottle and let it sit for 20 min this time. The color of my roots was still lighter than the rest of my hair but I think is was because I did not order the right color. I ordered a 6 instead of a 4. I will give it a another try before giving up and this time, I'll make sure to apply all the product in the bottle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyrielle - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
my usual product is far better.Colour was not even all over (orange roots, grey ends and green streaks!) hair feels dried out, frizzy and breaking off. Won't use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSal- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
not for meToo messy 30 minutes instead of 10 minutes for Root Touch Up Stained my bath tub shampoo and conditioner packets were difficult to open relatively expensive 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry that you were disappointed with your color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Just buy a box dyeThere is zero dimension to this color. It's all the same all over, so it looks way more unnatural. It also felt really gross in my hair and took forever to wash out. The coverage was great, it totally hid my purple streaks. However, I put in my notes that I wanted my color to have a purple tint, which it obviously does not have. You can't REALLY customize your color here, just pick one from the extremely short list of shades. Overall it looks fine, just boring and devoid of dimension. I would have gotten better results with a cheaper box color from Walmart. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorinn- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not happyWas harsh on my hair. Caused breaks and fallout. Color faded. Paid professional to apply it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoretta- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |