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Custom Color Set
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66,516 Verified Client Reviews |
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Just a so-so productIt was messy to use and then I was unable to cancel my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re sorry that you were disappointed with your experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, issued a refund. Again, we apologize that you were unsatisfied with your experience. |
RootsRoots lighted fairly quickly. Color fading at 3 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. We will be sending you more information in an email shortly! |
Paste like haircolorI have been using hair color for about a year with great results. My last coloring turned into a gooey mess that took an hour to rinse out of my hair. When I tried to explain the problem to customer service I got an email staring I did not apply to roots correctly. Sorry you feel your inferior product was somehow my fault. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary order shipment. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Horrible.I ordered light brown and what was sent to me was almost black. My hair is ruined and I'm totally horrified that I need to go to work looking like someone else. It's so dark I'm virtually unrecognizable. Also why did the price go up $10 dollars that's way to expensive especially when the color is WAY OFF. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Really disappointedThe last time I used esalon I was fairly happy. Unfortunately this time I'm quite disappointed. The color is significantly darker than excpected and had the worst time getting the oil out! I showered and shampooed 4 times and this thick gel substance was stuck to my hair. (Still working on getting the oil in the back out over 24 hours later and multiple washings) I contacted the support center and was told next time to follow the directions- I followed the directions exactly. The other suggestion is to use a clarifying shampoo. I should not have to buy a special product to remove this, especially when it was never mentioned before hand. Who wants to go out in public with there hair matted down in oil to buy shampoo??! I had a similar experience last time but nowhere near as bad and the color turned out okay-not perfect, but his time it's a medium brown not a dark ash blonde, so not easily able to be fixed unless I pay to go to a salon to have it lightened. The shade ended up better than last time on the top, but the bottom is greenish. Extrememly disappointed is time around. I really wanted to love Esalon, but unfortunately it's just not working for me. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsShiela- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Current Hair Color received end of AugI was very happy with my initial purchase in June. I liked the color, the fumes did not irritate my eyes and my hair felt healthy. I used the color I received the end of Aug on Thursday, 9/14. This color is darker, the fumes irritated my eyes and my hair feels very coarse and dry. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We're sorry to hear that you were disappointed by your experience with your custom color. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. In addition, we have sent you a complimentary Keepin' It Rich Moisture Mask to keep your hair feeling healthy. We will reach out to you shortly with more information. |
Wash out quicklyIt was a very good experience doing this color, there's everything that we need in the box. I won't give more than 2 stars because my color is already washing out after less than a week, I dyed my hair in a deep black, and my brown/brassy tones are already back... I'm disappointed about this... Not going to order again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wrong colorMade my hair look orange. Did not like this one. Went and bought over the counter color to correct 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMisty- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Didn't turn out the way I expectedI needed to have a replacement color sent to me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We’re sorry that your hair color did not turned out the way as planned. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Awesome grey coverage but it feels like glueGuys! If your goal is grey coverage, esalon works like a charm. If you want ease of coloring at home on your own, consider a different product. The time and effort it takes to wash this product out of your hair is not worth it. It feels like your entire mane is matted down with a thick coating of elmers glue. It took me several washes to feel comfortable going out of my house as It leaves such a weird coating on your hair. I color my hair, often. I wanted to give esalon a try and maybe try a different brand of color. My other issue. I chose my natural color of light ash brown. My hair pulled brassy orange at the roots. That never happens to me with ash which left me all sorts of confused. However, I was able to tone it with lavender/grey toner and it ended up being a splendid color. Really rich and beautiful. Grey coverage gives it the three stars. It's really great for greys. I wish I liked it better. I'll stick with Sally beauty supply and mixing my own color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |