|
Color Set
|
66,516 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Mon avisJ ai été très satisfaite de votre couleur la teinte le soin des cheveux Mais pas satisfaite par le prix 20€ beaucoup trop cher alors que les produit vendu chez les fournisseurs de couleurs coûtent 13€ environ alors désolée mais trop 20€ / mois sur mon budjet 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosClaude - Nous vous remercions d'avoir partagé votre expérience avec nous ! Nous sommes ravis que vous soyez satisfaite des produits. En même temps, nous comprenons que nos prix paraissent élevés. Mais vous recevrez bien plus qu’un flacon de coloration ! Vous aurez une coloration de qualité, l’accès à un coloriste personnel, la préparation à la main de chaque flacon personnalisé, la livraison à domicile et tout outil et renseignement pour vous colorer les cheveux comme un pro ! |
Too light, again.Roots color was too light rather than darker like I requested. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTylah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
can't get the color rightI've been changing the color from a basic light golden brown, but it was too dark, then adding a bit more gold-then adding in some red, but I can't seem to get the color right, and it turns brassy very quickly. Plus, I must be allergic to something in this formula as I end up having a crazy itchy scalp, and my hair is always standing on end from scratching. I also noted that it seems to dry my hair out terribly-maybe why my scalp itches so badly?-and the lady who cut my hair couple weeks ago commented that my hair was really dry when I usually have very soft hair with plenty of natural oils. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCarolyn- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Timely but inconsistentI receive the product on time, but each time I use the product, I have a different color. Too dark as the first color shipment was just right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This colour not match my hair I am don’t likeI am change this colour not Match my hair I am don’t like this colour thankyou 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDevinder - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
No more, horribleI followed directions, would not recommend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color washed out in 2 washesI colored my hair last week and was SO impressed with results. However, color has almost completely washed out in 2 washes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKels- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
awfulturned my hair a brassy green. supposed to be medium blonde. so bad. I would have done better with a box brand from the supermarket 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAdrienne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hate it Horribke qualityI been doing my hair for a while now never had such a poor quality product my roots are red even though I ask something to killed the red pigmentation and my roots are red and my hair is bluish and supper dry and damage never have I ever had such a horrible product thT damage my hair so much 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My esalon experienceThe product did not work good for me. Forget about ever talking to customer care about it too. You always get voicemail, and they only email you back, try to discuss your color through email, doesn’t work. I tried to to change tone not color, their response was to go darker, it was dark enough 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLaurie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |