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Custom Color Set
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66,516 Verified Client Reviews |
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Wanted my color to be a little lighter...wasn't changed.Color not what I was hoping for. I'm also concerned about the health of my hair since using eSalon hair color. My hair-stylist says I am suddenly getting a lot of split-ends, which I never had much of a problem with until approximately June. I am also experiencing a lot of hair loss. My hair is thin anyway...so it worries me to see so much hair on the countertop and in the sink after each time that I dry and style my hair. My health hasn't changed and I am not on any medications. I am super pleased with how great this hair color covers my grey...but I have concerns regarding the overall affect the chemicals might be having on my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. However, we've reached out to you personally to discuss your color concerns. |
Did not cover gray at all. The rest of my hair is way too darkI've been coloring my hair at home for over ten years and have tried every brand on the market, drugstore to professional brands. This was the worst coloring I have ever experienced. The color turned my gray hair a horrible green tint yet turned my natural dark brown hair an awful black color. I had to go to salon for color correction which was expensive. I spent a lot of time talking to the color specialists before ordering so it was not due to a wrong color choice. The color was a very thin liquid, not a cream, made a mess and was difficult to use. Worst experience ever, I do not recommend to anyone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
CUSTOM HAIR COLORFirst let me say, the color is very mild smelling. The color went on nicely, didn't drip or run. It gives great coverage, ALL my gray hairs are gone. That's the good. My hair is now too dark. The color I was shown and the color it is not comparable. It is very shiny, but I'm not comfortable having black hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhillyb5210- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Too dark.Color came out very dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlex - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
AwfulHorrible color. I wanted auburn and it was black. Hair so dry I needed two treatments to make or soft again. Go to Sally's. not here 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarhryn - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, look out for an e-mail for more information per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Still a little harsh and dryingGood color, good kit but I find this product a little too harsh for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen- We apologize that the color may have been too harsh for you. Per your request, your hair color plan has been turned off. |
i was hoping this worked outunfortunately it did mot do what i need for my hair its real thin and i guess adding this color took some of it out not your products fault but mine i new better, my loss of hair was my fault 0 of 0 people found this review helpful. Did you? |
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Color didn't work at allFirst off the color didn't last or cover gray Second I tried contacting the support team for two days no call back . I had to leave a message on machine they said I would get a call back. I wanted to cancel the upcoming order, but since they didn't call me back , it was shipped already. Very poor customer service. I would not recommend this company 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatsy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
3 StarsI have 3 Stars because it was easy to use, great price, looked really good for the first 2 weeks then faded. I may need to order a different shade next time and see of that works better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelby - Thank you for your feedback. Upon reviewing your account, we see our colorist were able to adjust your custom color. We look forward from hearing from you in the future. |
Good hair colour except....The colour is great but I can't get it out of my hair. My hair is like glue it's horrible :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We are sorry to hear it was difficult to wash the color out of your hair. Per our Satisfaction Guarantee, one of our associates has worked with you to resolve this issue. |