|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
Bad CoverageThis color does not cover my gray at all. It highlights it more. I have tried the product three times, It does not work for me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Coverage✅I love the gray coverage.. However, it seems to really dry my hair out along my temple.. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmanda- We’re sorry that your custom color left your hair along your temples feeling dry. Since you were unhappy with your results, we're sending you our signature Keepin' It Rich Moisture Mask. This powerful treatment contains quinoa seed extract which protects the hair, avocado oil which boosts moisture, and jojoba seed extract which softens and adds shine to your hair. We will reach out to you with more information shortly! |
Does not last very longI love the color but it starts to fade after a week (and yes, I use a sulfate free shampoo). I don't understand why over the counter colors last for over a month but eSalon only lasts for about a week. I have not been able to get a clear cut answer to this question. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRosemary B- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Not what I expectedMy roots came out so light I had to redo them. Even thought my allergy test was OK, my scalp was red & irritated. I had to wait a week before redo of roots. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAida - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
No gloves in boxI was disappointed to find when I went to take everything out to start my process this time that the gloves were missing from my box this time, i actually went back through twice to make sure i did not miss something. I had to stop and go and purchase some before i could color my hair, so i had to wait another week. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsConnie - We are so sorry your gloves were missing. We are looking into this further. In the meantime, extra complimentary gloves will be shipped in your next order. |
Hair colorMy hair was much drier than what I thought it was going to be, even after adding all of the conditioner. :( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnna - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
PaintThis product felt like paint on my hair and it took many washings to remove the excess from my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBeverly- We’re sorry that your recent hair color left your hair feeling like paint—and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean. Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further. |
SadI had been waiting and waiting to dye my hair because it never turns out right. Thought this would be a good way to get a good color. WRONG! My natural color is a boring light brown. I had lighter blondish/red tones towards my ends from a yr old dye job. I was really just wanting to get back to my natural color. I ended up super dark with a greenish grey tint. It looks nothing at all like the color description. It is so shockingly dark that it looks like I'm wearing a wig. Seriously embarrassed to have to leave my house tomorrow. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSara- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I HATE MY HAIR-IT'S A DISASTER!Going on vacation and now only have 1 day to fix and don't even begin to know how. THIS COLOR IS WAAAYYY TO DARK, IT CAME OUT ALMOST BLACK, NOT BEAUTIFUL SHADES OF BROWN W/RED TONES AS I SELECTED. If you, or anyone out there can help, please advise ASAP. I will try this 1 more time due to their guarantee, but never again after if same, or similar thing happens. I will say, after coloring on my already permed hair, it didn't make hair crunchy or over-processed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTuscanDremer- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Like washing playdoh out of my hair.This was a horrible experience. Why do i need a separate bottle for roots and ends? Why do I need to bring the remaining color in the shower with me and add it to my already saturated hair? And WHY did the dye turn my hair into a sticky, gummy terrible mess when it was rinsed?? I was rinsing for 30 minutes! Your shampoo and conditioners were absolutely no help - shampoo did not even lather. I used my own after and also needed to brush and comb chunks of waxy feeling dye out of my hair. Still, it does not feel restored. After reading other reviews, I see that other customers also had this same issue. You should consider researching the color combos of everyone and see if there is a correlation. Please refund my money. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicole- We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |