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Custom Color Set
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66,516 Verified Client Reviews |
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Poor directionsI finally had a chance to color my hair, it took a while because I hurt my right shoulder and can't lift my arm over my head. Anyway, this is the 3rd time using your product and I am just not impressed. I go step by step per the instructions and I am not liking the results. Not covering my gray, and I had over 1/2 the bottle left over and trust me I did exactly as the instructions said, though It did not mention anything about applying the color to the bulk of my hair, only the ends and roots and I used some in the shower as, again, instructed. Not sure if I am going to continue using eSalon to color my hair. Disappointed in Carmichael. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not very goodWas very disappointed in the product. Used it the first time by myself, followed directions & wasn't happy with the outcome. Lasted very short length of time. Thought it was something I did incorrectly so I took it to my hairdresser & had her apply it. Was just as disappointed then also. Color didn't even last 4 weeks--red was totally gone & the gray was back and very prominent. Don't know if something can be done or if it's worth trying again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Wrong color!!I sent a picture of my dirty blonde hair with blonde highlights to the colorist. They send me light brown. I figured they knew what they were doing. They did not. I now have brown roots and blonde hair! Help! There's no where on the site to email a request for a new color or advice as to what to do now, so I have to wait until they are open in the morning. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not goodthe color I picked was suppose to lighten my hair but it did not - it actually darkened it and the process really dryer my hair out - the texture is like straw - I will leave it to the professionals from now on 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and are currently sending a complimentary moisture mask to you. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Love the color, BUT there is a BIG problemI have received 4 orders so far and I have the same problem with each. The color is gummy and will not wash out easily. I have to wash my hair 4 or 5 times to get it to feel clean! I have read other reviews that state the same problem, so it is not just me. PLEASE PLEASE do something to fix this! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re sorry that you were unsatisfied because your custom color left your hair feeling gummy. Please check your e-mail, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Great color, horrible waxy residueI've used it twice now and the first time I thought I had a waxy residue left on my hair from the stain guard. I went ahead and tried it again with out the stain guard and still after washing my hair THREE times, am left with a thick waxy substance on my hair and scalp. I want to love this product because the color is spot on but I just can't. The whole point in dying your hair at home is for the convenience factor in between salon trips and this just isn't doing it for me:/ 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCalli - We are sorry about your experience. We've sent you a follow up e-mail with some helpful information. We look forward to your feedback in the future. |
Color not even close!!!If I wanted dark auburn hair color I would love it. I wanted dark blonde/cool beige. I now have very dark auburn hair. I have been coloring my own hair for years with drugstore box color and always had great luck. I wanted to try something that was supposed to be better - it was worse. Very unhappy right now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
My Hair is almost blackHi, It did take me a while to color my hair but it is almost black. A little too dark and not much red in it. I am not sure if I did something wrong or it will tone done when I wash it! I hope so. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTate - We apologize that your most recent color did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Redheads stay awayOMG. I had beautiful red/brown/gold hair and now i look like Lucy Ball. Now I will have to get a color stripper and get this Tennessee orange off my hair. I ordered a light brown gold and it came out bright orange. I want my money back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Worst hair product ever.Worst company ever with a product that doesn't cover/ fades after washing. The only reason why it gets a one star is that it would not write a review without at least one star. It doesn't even deserve that. Company keeps your credit card on file for anyone and everyone to access and steal! When requesting a cancellation, company still keeps everything active and open so anyone can access and steal your information PLUS they won't cancel your account. Worst company ever! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDbixfk - Thank you for your review. We're sorry that eSalon didn't meet your expectations. We can confirm that your account has been cancelled and your information has already been deleted. |