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Custom Color Set
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66,516 Verified Client Reviews |
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ickI followed all instructions and dyed my hair on Wednesday morning. It is now Thursday afternoon and after washing my hair 5 times already, my entire head is coated in what appears to be some sort of greasy film that will not wash out. I am beyond frustrated and pissed off. I have literally scrubbed my head 5x. I guess I'll keep scrubbing and hope for the best. Will not use this service again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClare - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have sent you a follow up email, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Good coverage, wrong color 😐This is the second time that I receive a darker tone than I expected. Not ok. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Never againWhen I placed my order, I specifically said I wanted to cover my greys, and said I did NOT want my hair to be orangie. The color was supposed to be dark blond.. nope.. I now have orangie, rusty color hair even after a photo we supplied as, requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Dull looking hairI was very disappointed this month with my color and then I realized that my colorist was changed without letting me know. I was very happy with Vanessa and I finally had a color I loved. A colorist is like a scientist and trust is of the utmost when it comes to blonde color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Too dark I wanted 2 shades lighter than the last oneToo dark.... I wanted 2 shades lighter than the last one...I even wrote to you before the one I received was shipped 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWanda- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Impressive at first....then, not so muchWith the first kit, The color came out nice and lasted for a good while before my persistent grays started showing. But the kit that came after the initial one, sad to say was not impressive at all....my grays were out in 2 washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEdina- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. We will send you more information in an email shortly. |
Second try to regulate intensity of colorI gave you a second chance to improve this color and it is still too dark and leaves my hair extremely dry. Therefore, please discontinue permanently my membership in eSalon.com immediately. Do not send me or charge me for any further products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Demi colorFaded after 3 washes. Going to try the permanent colouring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshlee - We're truly sorry that our Demi Color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection! |
Color shadeHair color darker than anticipated 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we will reformulate a color that will provide your desired results. Please check your email for more information. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Hair colourI wanted natural looking light brown hair i ended up with almost black hair. Too expensive & worse than cheap supermarket dye i will not being buying again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |