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Custom Color Set
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66,516 Verified Client Reviews |
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Not the color I was going forI was super excited to try out this hair dye and my hair turned out way darker than what I was expecting and hoping for. I followed the instructions and was looking for a brighter copper color and ended up with dark brown with a red undertone. After explaining to the color expert that I did not get the color I was expecting, she told me my hair is now too dark to lighten (which is why I was upset in the first place). Currently waiting to hear if there’s anything they can do for me. If not, I’m done with this online service. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
grey coverageIt does not seem to cover the grey as I had hoped 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and will be adjusting your formula to better cover your grey hairs. Look for your follow up email for more information. |
Having trouble getting the color i wantI have been getting mg hairs professionally colored until i started esalon. I want my hair a little redder, had them change the color the past 2 months . I know red odd the hardest color to achieve, espevially with my naturally dark with grey hair. Just don't know how to get it redder... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We’re sorry that your recent formulation has not turned out as red as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Faded to quicklyAfter 10 days color faded and copper tones came out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorothy- We apologize for the disappointing experience with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Not what I asked forI asked for a brighter red because I liked the color I got last time, but it faded quickly to a copper - which was pretty, but I wanted something more vibrant with the red. And I used this, and my hair is a dark brown. I am really unhappy seeing as this is the EXACT OPPOSITE of what I asked for. I would have been better off not putting in a request. My friend recommended this website to me and has beautiful hair so I'm not sure where I went wrong. Why did a "brighter color" turn dark with only red undertones barely noticeable in direct sunlight? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to reformulate your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Personal Stylist did not listen wellI originally worked with a stylist, and the first round of coloring was way too dark. There were two different colors, one for the roots and one for the ends, and they were different colors and did not blend at all. So I asked for more auburn red in the mix, so the color would be lighter, and the same color for both ends and roots. Instead, they sent me two different colors again, and the root color was still way too dark and I can't wait for it to wash out. The dark color is too stark against my skin tone, and I hate it. I feel that the stylist just did what they wanted and didn't really listen to me. Actually, if I had a box of the color I purchase over the counter, I would have used that instead, but since I already had this color from Esalon, I thought I would give it one more change. I am sorry I did. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSheri - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Will try one more timeGood coverage of the grey. But no shine to it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanna - We’re sorry that your hair is missing shine. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for shine. If your colorist has any questions, they will contact you. Thank you for your review. |
To Dark for meI thought the color would be brighter but, I didn't like how dark it was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not enough "color" in the mix.Liked how my hair felt, but it was too Brown for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re sorry that you were unhappy with your color results. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we apologize that you were dissatisfied with your experience. |
ickI followed all instructions and dyed my hair on Wednesday morning. It is now Thursday afternoon and after washing my hair 5 times already, my entire head is coated in what appears to be some sort of greasy film that will not wash out. I am beyond frustrated and pissed off. I have literally scrubbed my head 5x. I guess I'll keep scrubbing and hope for the best. Will not use this service again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClare - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have sent you a follow up email, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |