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Custom Color Set
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66,516 Verified Client Reviews |
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didn't suit meI did speak to you about the product it wasn't suitable I had itchy irrit able skin for days also I didn't realise it was going to cost so much I am a pensioner so you said you wouldnt send any more and then I get an email today saying it's time for your colour I move house in a couple of days so I wouldn't get it anyway please don't send anymore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith- Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Also, we’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't cover all the graysMy grays look pink instead of dark blond with copper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - We’re sorry about your experience. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Very wrong color !The color was way to dark for me and turned brassy after washing ..... I won't use this product again...... Nice packaging though... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
I feel like the color product is great and I love the auto-shipI do love the product and the savings in doing it myself!! However, I do feel like the color selection for me is darker than I would like. It is easy to apply, the instructions are a little confusing. Might suggest splitting up the sections on all over color vs. touch up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. Look out for our follow up email! |
Turned my hair into black strawLike the coverage and pigments are better quality than boxed color. My shade is off - the dark golden brown turned my hair black. Very drying, more conditioner would help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
So stickyI have dyed my hair for almost 15 years using box hair dye from the drug store and my hair has NEVER felt this way. My hair is really really sticky and stringy and so tangled i ripped out half my hair trying to brush it. Im am so unhappy with this product and am very disapointed with the results. Very unsatisfied and cried due to the terrible texture of what was once beautiful blonde hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKendyll- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not so happy about shippingI ordered my color on Friday, my husband paid extra for it to be delivered in 2 days. Its now Sunday and im just now getting confirmation that the order has been placed and may not arrive till Friday. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We are sorry to hear your shipment took longer than usual to ship. We've sent you an email with more information, per our Satisfaction Guarantee. |
Too darkThe color came out much darker than I was anticipating. I stated I wanted a light golden brown. Something that would blend well with my highlights. When I applied this color to my hair, it covered over most of my blond highlights and darkened my hair much darker than I had wanted. 0 of 0 people found this review helpful. Did you? |
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ColorStill to dark. The highlights did not turn out the way to color was stated and I kept it in the amount of time that it said. I am gonna give my hair a break from this product for awhile. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Poor customer serviceI updated my needs then sent another request to stop an upcoming shipment but got zero confirmation or response 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHila - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your account, one of our associates has already reached out to you. Please check your email for more information. We hope to continue helping you find hair perfection! |