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Custom Color Set
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66,516 Verified Client Reviews |
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Love the colorBut it only covers my greys for 2 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
First timeColor was almost flat looking and previous highlights are starting to come through after 5 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
HarshI realized after using this product for the past several months that it is breaking my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unsatisfied with our product and that it left your hair feeling dry. Since you were unhappy with your results, we've sent a follow up email with more information. We look forward to delivering the right results for you. |
Bottle for ColorWhile I love your product, I was surprised by the new packaging. I dig the new box for the gloves, but find it unnecessary. It seems that your packaging cost would increase. Also, the color bottle's opening is much wider than the developer's bottle opening. This made pouring the color into the developer more challenging with more likely of a chance to spill some thus messing with the developer to color ratio. I'm still going to be a loyal customer, but the wider mouth on the color bottle is off-putting. As a suggestion, choose a bottle for the color with a smaller opening. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarina - Thank you for your review. We're constantly looking to improve our service and products based on what clients, like you, share with us. |
Hard to applyThe color was fine, really nothing special. But hard to apply. My daughter helped me and it still took forever. More like what I have done at the salon, but my colorist is trained and practiced in application. If I'm doing it at home a box color from Walmart is made for easy application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa A- We're sorry to hear that you were disappointed by your application experience with our Hair color. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. |
It was okI loved the color, bit it faded quickly and the grey coverage was not as expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany- We’re sorry your recent order didn’t provide the coverage/ longevity you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage/ longevity you’re looking for. We will be sending your more information shortly! |
Not sure yet...Just notified today that my 2nd hair color shipment has been sent to the shipping carrier. Problem is that I used this product to color my hair for the very first time just 10 days ago - which means that "the jury is still out" as to how my color is holding up, whether or not I wish to make a color change, or if I even plan to continue using the product! I do not appreciate not being given an opportunity to make changes. Even now, when I try to make online changes re: the next delivery date, I am unable to do so. Hmmm... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We're sorry to hear that you were disappointed by your experience, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
didn't suit meI did speak to you about the product it wasn't suitable I had itchy irrit able skin for days also I didn't realise it was going to cost so much I am a pensioner so you said you wouldnt send any more and then I get an email today saying it's time for your colour I move house in a couple of days so I wouldn't get it anyway please don't send anymore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith- Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Also, we’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't cover all the graysMy grays look pink instead of dark blond with copper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - We’re sorry about your experience. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Very wrong color !The color was way to dark for me and turned brassy after washing ..... I won't use this product again...... Nice packaging though... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |