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Custom Color Set
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66,736 Verified Client Reviews |
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Sorry!!I tried it for a second time and still has not covered my roots or my ends, the color is nice but does not covers completely. I'm not sure if I should give it a third try out or if I should cancel my future orders... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNaime - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the coverage you’re looking for. |
Not impressedIt was made my hair feel like wax. Did not color the gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarb - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
DisappointedI have been using this hair color program for months now. I just applied my latest hair color 2 weeks ago and already my gray is showing, even considering normal hair growth. Normally it doesnt show for 8 weeks or more. Plus, I think the instructions on this shipment were incorrect, as it stated, after the primary root application and timing, to apply, blend in and leave the leftover color on for only 2 to 3 minutes. This did not turn out very well as my previous applications had. Hopefully my next shipment will be better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We greatly apologize that your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Turned orange!I filled out everything, included a photo of my current hair color and even commented that my hair has a tendency to turn orange when going lighter. I chose icey blond and ended up with a lovely reddish orange hair!! A sore bought box for has never done this bad of a job! Would defiantly NOT recommend at all! 11-21-17 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissia - We apologize that your color formulation tinted your hair an unwanted orange shade.Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Not even close to the color selectedThis was a nightmare in a box. Fire engine red roots and pumpkin orange ends. Don’t try this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We apologize that your color formulation tinted your hair an unwanted orange shade.Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Wrong, wrong, wrong!I keep requesting a medium brown and you keep sending me a dark brown. NO MORE!! My hairstylist will be coloring my hair from now on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We again apologize for the inconvenience. |
Completely different colour...I ordered Medium Blonde (Pearl Copper), which the colour chart showed as a light pearly blonde, but the colour I have ended up with is very orange. Bottle 1 of my custom blend, applied to the roots, was made up mostly of medium blonde, with notes of copper, blue violet and just a dash of red - this colour was okay, but still much warmer than expected. Bottle 2, applied to the roots was made mostly of the copper tone, which has given my hair a very contrasting orange in the lengths and tips- which is not what i wanted, especially as in my notes to the colourist I stressed that my hair picks up reds easily. Negatives: The solution itself was very pungent, and stung my eyes and nose immensely which is not something I would normally expect from colours nowadays. The positives: The instructions were clear, the shampoo and conditioner smelt great, the gloves were durable, and despite the strong smell, the solutions didn't sting my scalp. To sum up, I will be re-colouring as soon as I can as this is not what I wanted - I've read some really great experiences with eSalon, but sadly mine was not one of them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSophie - We apologize that your color formulation tinted your hair an unwanted orange shade. We're always looking to improve our service and products, and truly value everything our clients say. We again apologize for the inconvenience. |
Not as expectedI was very excited to try a new color. I applied the color and followed the instructions. I let my hair air dry after I was finished and you can’t even tell I colored it. It looks the same. I was pretty bummed. 0 of 0 people found this review helpful. Did you? |
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Not as good.This only lasted 3 weeks, not as shiny, really not happy with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Not what I requestedI asked for less gold not NO gold with my last color shipment. I guess I should have got back on my account before my order was shipped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |