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Color Set
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66,516 Verificado Comentarios de clientes |
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Can’t get the colour right!!!I asked the colourist to adjust my colour to make my grey dye better as was being turned a sort of beige and fading really quickly. They sent me a message telling me that they had made the change and that my colour would be darker. I immediately replied exclaiming that I did not want darker hair (I have spent over £400 trying to get my black box dye bleached and lightened to a more manageable colour now I have a lot more grey) and got a reply saying they had made the changes and the colour would be deeper. Well, you guessed it. I am back to pretty much black hair. Really disappointed again. Thought we were on the up after my initial teething difficulties. It just doesn’t seem to cover my grey well at all. I will be cancelling my future orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HAIR LOSS IN CLUMPSThis is happening to women of all ages, with or without grey coverage. You say do an allergy test, well there wasn't any redness, no itching, no swelling, nor bumps. How are you supposed to test hair loss if that initial patch did not immediately fall out? The comments state by the second and third order they realized it was your product! CLUMPS OF HAIR WE ALL SAY! This is horrific what you are continuing to do to people! Stop selling this base formula that your representative just told me is in every product. This is life changing and you are promoting it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Knapp danebenDie richtige Farbe zu treffen ist eine Herausforderung, wenn man das Haar nur „digital“ kennt. Leider war mein Ergebnis genau den Tick orange-stichig, den ich unter keinen Umständen haben will. Das Problem hatte ich auch beim Durchtesten der Drogeriemarkt-Angebote. Ich hoffe, meine eSalon Coloristen kann meine Mischung entsprechend anpassen - sonst hat das eSalon-Angebot für mich persönlich leider keinen Mehrwert ggü. den Drogerieartikeln.😏 Positiv ist definitiv die generelle Qualität der Farbe - sie ließ sich sehr gut verarbeiten! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanne G. Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
it faded somei enjoyed the color within 2 washes it has faded some 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI've been dyeing my own hair for several years. Hoping this would provide good coverage & some depth. Color did not last & left my hair feeling brittle, which is the reason to cancel my subscription. Forgot to cancel earlier until I received this second kit or I would have canceled sooner. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Call to cancel plan!I decided not to color my hair after lock down in March, I'm going gray! I chose the turn off my plan on the site named in my confirmation email, I did this 3 times assuming that it would happen. Needless to say, after 3 unwanted shipments, it didn't. I called the customer service phone number and was told that they have no record of my cancelling my plan, they have a 30 day cancellation policy, and I can only get a refund for 1 shipment - the one I received yesterday. Be sure to call 1-866-550-2424 if you want to cancel. Do not rely on the prompts on your email. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not worth itMessed up my previous hair color and afyer 3x still haven't got it right yet. Ill do better on my own. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTravis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Honest ReviewI had highlights that had grown out, wanted to just get to one color and not have harsh roots. The color turned out great. However, my hair felt dry and damaged once I rinsed everything. I used the contents of the kit as directed. I ended up doing a few moisturizing treatments. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DullMy hair color is very dull looking. I keep thinking with each color treatment it will get better, but it does not. I think I may discontinue my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happyDid all I was meant to do even sent in photos and was reluctant to colour my hair as I had previously had the ends bleached so contacted stylist and asked again if it would be ok was assured all would be well so now I have purple roots and brown ends 👍🏻 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |