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Custom Color Set
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66,516 Verified Client Reviews |
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Colour not at all what I was expectingFirstly, the box arrived and I was very impressed with the presentation and what was included. The process was strange, when washing it out, I was worried as my hair felt almost like rubber but this soon washed out with the shampoo and conditioner. After drying, my hair has been left feeling so soft, however, the colour i was expecting was a dark, mahogany, full of rich red tones, however the colour I have can only be compared to an Icy brown with virtually no red tones. This is so disappointing as I could have gotten better results from a shop bought dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsImogen- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Ehhhh...I don't find your product much better than the stuff that I can get at a grocery store. On top of that, you are not flexible with the quantities you sell. You just sell the full boxes. I would perhaps continue purchasing the product if you would sell kits to just touch up the roots. All in all it has not been a very satisfying experience whatsoever. Hope you take this as constructive criticism, it is what it is meant to be. 0 of 0 people found this review helpful. Did you? |
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Stained bathtubThis formula isn’t any different than anything else except it permanently stained my rented apartment bathtub/shower. Do not send me anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth- We’re sorry to hear about your stained bathtub/shower. Diluted bleach is an effective remedy for removing stains from hair color in the bathtub/shower. It is important to ventilate the room before using bleach on any stains in your bathroom. Dilute the bleach with water and dab the solution with a sponge or cloth to remove stains from surfaces. Bleach wipes are also a fantastic alternative. Again, we apologize that you were dissatisfied with your experience. Since you indicated that you no longer want to receive future orders, we have cancelled your service. We hope you find this information helpful. |
Love the color, but....This is the second time I have tried this product. love the color, how long it lasts and how it covers my greys. However, I can’t get the product to rinse out of my hair even after several shampoos. It feels like a rubber texture on my hands and there is a leftover film on my hair. This did the first time I used the formula but the second time seems to be worse! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry that you were unsatisfied with our customized hair color and that it left your hair feeling filmy. We're always looking to improve our service and products, and truly value everything our clients say. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information. |
Color not consistentColor is not consistent. My first was perfect a perfect match to my ash blonde. The second and third were a light auburn. Not impresses. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too DarkI like your product it covers very well we just don't have the color right yet. Still too dark, a little too much mahogany. I am 70 years old and my roots are now white, so they show immediately, and it seems too dark for my age. Needs to be a little more auburn but not mahogany. Will keep trying, thanks. In between coloring I use Lucky Cooper Roux rinse to cover my roots because I loose too much hair if I color sooner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Returned ItemStopped plan and returned item. Have yet to see credit on my card. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We are sorry that you haven't seen a credit applied to your card. We have received your request and processed your eSalon refund. Please check your inbox for more details about the refund. |
Too lightI received the soft blue black color and unfortunately it was lighter than I expected. My hair looks like a dark brown tone rather than soft blue black. The shampoo and conditioner were not to my liking either as they had very little lather and my hair did not feel clean. I had to use different shampoo to achieve a cleaner feel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNidia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
UndecidedThe color is very nice but there wasnt enough color. My hair is shoulder length and thick which i mentioned. I usually by 2 boxes . i do have grey in the front not alot but it didnt cover it very well. I was happy though that i didnt get the hot roots. I would try it again. I just hope they have bigger bottles for thicker hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with color that will deliver the gray coverage you’re looking for. Also, we will include a complimentary Color Enhancing Gloss in your next order. We will be sending you more information in an email shortly. |
Color is way too dark.Followed the instructions in the box and first the colors were off. My roots are pretty red and the ends where I applied the second bottle they told me tobuse for my ends turned really dark almost black. My hair did feel nice after but the colors are so wrong I am going to have to dye it again it looks bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda- We are sorry that your hair color turned out darker and uneven. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |