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Custom Color Set
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66,516 Verified Client Reviews |
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Bad productIt riuned my hair. My hair has been falling since i used it 3 monthes ago and i m suffering fixing it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamar- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Hair loss can be due to a number of factors, do we recommend consulting with a physician prior to coloring your hair again. Again, we apologize that you were unsatisfied with your experience. |
Didn't cover greyFollowed direction and still had grey hair along the hairlines and around face. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Flat colorNo shine or sparkle. Dull 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEthel - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Good color, but damagingLoved the color and tone, unfortunately I ended up with a lot of breakage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarelle- Thank you for sharing your feedback. We apologize that you experienced hair breakage. Hair color should not cause breakage and we recommend treating yuor hair with a deep conditioner mask before and after coloring to help repair and keep your hair healthy. |
Not Working Outcolor did not last and was to light to cover grays... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Not happyColor not even close to what I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't work for covering gray hairIt doesn't cover my grays which is very disappointing and a waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, received a complimentary hair color credit. Again, we apologize that you were unsatisfied with your experience. |
Color fading at 1 monthI really liked the color but just 1 month out and it's fading already. For the cost, I thought it would last longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
DisappointedPut color in as instructed first wash I could actually see color running out and one week later the color looked like I never did it. So disappointed... guess I had my hopes up too high. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Horrible resultsDyed my sink the shower, everything it touched even though I cleaned up fast. Turned my brown hair completely black. Really unhappy with the results. Way way too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |