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Custom Color Set
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66,516 Verified Client Reviews |
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Not Working Outcolor did not last and was to light to cover grays... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Not happyColor not even close to what I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't work for covering gray hairIt doesn't cover my grays which is very disappointing and a waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, received a complimentary hair color credit. Again, we apologize that you were unsatisfied with your experience. |
Color fading at 1 monthI really liked the color but just 1 month out and it's fading already. For the cost, I thought it would last longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
DisappointedPut color in as instructed first wash I could actually see color running out and one week later the color looked like I never did it. So disappointed... guess I had my hopes up too high. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Horrible resultsDyed my sink the shower, everything it touched even though I cleaned up fast. Turned my brown hair completely black. Really unhappy with the results. Way way too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
my history wasn't consideredWith this color I changed from dark blonde with reds to light brown. Unfortunately this time I only got one bottle of color, which was barely enough to cover all my hair. As it was a bigger change a few minutes for the ends is just not enough to have one color all-over. I am not happy with this general instruction for every color. I expect more specific instructions and the consideration of the history - as known to esalon. Otherwise I can just get any color box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Disaster for ME!I'm sure it's not the product, it's me. But I have to break up with you. The color was fine, but I am not meant to color my own hair. Totally ruined my bathroom. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna- Thank you for your feedback. We apologize for the disappointing experience you had with your application process. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
One star because there wasn't an option for NO starsI hate the black color that my hair color is now. The first 4 photos are what I had before your product was applied to my hair and I wanted to maintain and keep that color......Now I'm stuck with black hair! I hate this color and want to change it quick.! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Gave wrong color for rootsJust did my roots. Now my grey roots are blonde. Not good since my hair is medium brown. Dont think I Will be ordering again. Major screw up. Going to CVS and get another color to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEaton- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |